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Everyday Heroes

Those who always go above and beyond, who exemplify the best of the best on a daily basis.

My Memories of 9/11/01

As part of Arlington Public Library’s commemoration of the fifth anniversary of 9/11, we conducted a series of interviews with first responders …

Because We Have the Answers

It was April 27th in the year 2000. I applied for a job where my only personal knowledge consisted of what happened …

Telling Our Story

I didn’t plan to become a dispatcher. Like so many of my fellow brothers and sisters, I fell into the job as …

We Matter, We Save Lives

Every morning people wake up to get their day started. Ready to conquer their work day. Ready to complete the work load …

The Unsung Heroes

I began my career as a 911 telecommunicator in March 2012, after 4 years of working in emergency medical services. At the …