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PSAP Saves

A life saved, a new one born, a day that got a whole lot better for someone after they talked with you.

The Promise

I have been a dispatcher with the Birmingham Police Department for more than 17 years. I began my career on the 3-11 …

A Life-Changing Call

(Recording of a 9-1-1 call in which a dispatcher guided a husband through CPR on his wife, who had collapsed.) I can’t …

An Unusual 911 Call

This happened while I was working as a dispatcher for the Washington County Sheriffs Office in Blair, Nebraska. One morning I received …

It’s a BOY!

January 29th, 2015 started out in the dispatch center like any other day. We arrived at 0600 to start the shift, and …

Unexpected Negotiations

I started my career as a 911/police dispatcher in 1998 at the Salt Lake City Police Dept. I grew up listening to …

Self Dispatched First Responder

On 04/21/97, I began my journey as a public servant with the Shreveport Fire Department. Our agency is the primary PSAP and …

GPS Saved a Life

Roughly six months ago I was working a radio when I was notified by a call taker that she received a 911 …