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That Call

Good or bad, it’s the one you’ll never forget

From Streamers to Stress

NPSTW 2017 started out as an agency wide celebration and recognition of Suffield’s three (3) full-time and two (2) part-time Public Safety Dispatchers. The Police Chief’s Executive Assistant and Records Clerk had snuck in Sunday morning to decorate the Dispatch Communications Center with blue and gold balloons and streamers as …

New Year’s Eve

Many years ago I was working the 3pm to 11pm shift on December 31st. I got a call around 11 pm from a …

Lost Boy

I started my career in 1978, working for the Casper, WY, Police Department. I hadn’t been there long when I took a …

Officer Needs Assistance

It was not “my officer” but his cries for help pierced my soul just the same. “I have been shot!” are four …

Helping Hand

I began my life venture on the private side of Public Safety for a gated community. We were sworn officer, first responder, …

It Was Good to Know You

Early in my career, probably in 2004 or so I received a call from a man who lived in one of our …

Team Work

At approximately 1300 on June 7, 2016 we received a phone call from a very distressed young man who, along with two …

Thunderbird Down

On June 2, 2016 the U.S. Air Force Academy was hosting the U.S. President for the 2016 commencement exercise and the Air …

Two Year Old Having a Seizure

I was working day shift on Thursday August 4, 2016 at the Call Taker position for the Wood County Central Communications Center …

Suicidal Victim Gets Help

On December 20, 2016 at 10:15 a.m., Dispatcher Catie Guzman was on duty in the Communications Center for the University at Buffalo …

Guardian of the County

I have had the pleasure of being a 911 dispatcher for police, fire and rescue for a little over ten years. I …

Baby not Breathing

It was 0715 on my last night shift right before I was getting off at 0730 of my last shift for 4 …

That Moment…

January 5, 2016, started out like any other day shift. Day was busy with calls coming in asking for every division within …

Code Blue

I talked to you while you were home alone having a heart attack and couldn’t breathe. You quit talking to me before …

Goodbye my friend

I was on duty when a call came in from a tower that was not in our jurisdiction. I answered the phone …

Saving a Life

This occurred more than a decade ago. I received a call from a frightened, distraught woman. She purchased a pair of shoes …

Just Today

So many of the stories over the years you think you will remember, just seem to blend into each other because what …