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What it Means

What it means to be a telecommunicator – to you, to others, to the community.

Each Call Could Mean a Life

Many years ago I started this journey, a journey to become an underappreciated seldom seen very important part of emergency services. I had only called 9-1-1 once in my life, that was the day three men robbed me at gunpoint while working at a convenience store. I never really understood …

9-1-1 — Vital and Complex

I started my career with the Jacksonville Sheriff’s Office in 1993 as an emergency communications officer. I worked my way through call …

I Know My True North

I know my true North. We all have our own. The moral compass inside where our integrity pulls the needle to your …

That’s What We Do

I have been working for our agency for 28 years. I started part time and worked my way to Director in 6 …

Something More

September 11 2001, I sat and watched as our world changed as well as my view of the world, the blinders were …

Saving a Life

This occurred more than a decade ago. I received a call from a frightened, distraught woman. She purchased a pair of shoes …

Keep Going

My name is Melissa and I am proud to say that I have served in Public Safety for 22 years. Some good …

The Dispatcher’s Burden

I started my career as a 911 dispatcher my freshman year of college in 2010. At the time it was just a …

I Just Like Your Voice

It was a mid-December evening, around dinner time, when I answered a 911 call. Never knowing what’s going to be on the …