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2016, Page 2

A Life-Changing Call

(Recording of a 9-1-1 call in which a dispatcher guided a husband through CPR on his wife, who had collapsed.) I can’t tell you much I love my job and the amazing feeling I had that day when I found out that the patient had survived. It was truly a …

Game Ideas for NPSTW

In the past we had played a few fun games that everyone seemed to enjoy. We have had a jar of different kind of M&M’s with money hidden in a Ziploc bag inside. Whomever came closest to guessing the number of M&M’s (without going over) won the jar and the …

Remembering Why …

It seems that every day at work is the same old same old. I used to believe I was making a difference. Now lately it’s just been doing my job. It’s what I’m supposed to do … until yesterday.  I was once again reminded of why I chose the job …

Because We Have the Answers

It was April 27th in the year 2000. I applied for a job where my only personal knowledge consisted of what happened on television. My trainer was a seasoned veteran who would soon retire. She was one of those people who could hear a license plate tag and would know …

Why I Am a Dispatcher and Still Doing It

I began my dispatching career in Alliance, Nebraska in 1975. Working for the Alliance Police Department as a dispatcher/matron. I worked for them for 2 years and then my family became more important so I resigned. In December of 1979 I began working in another branch of law enforcement, for …

Telling Our Story

I didn’t plan to become a dispatcher. Like so many of my fellow brothers and sisters, I fell into the job as a back-up for the regular dispatcher when I was working as an EMT. Back in the 70’s, I was obsessed with the idea of being a paramedic thanks …

We Matter, We Save Lives

Every morning people wake up to get their day started. Ready to conquer their work day. Ready to complete the work load they already know they have ahead. As a 9-1-1 dispatcher we get up and wonder what kind of day or night is ahead of us. Will it be …

A Family, A Friend, A Co-Worker and A Life Saver

911 dispatch has been a part of my life since I was 23 years old, starting in the field in 2004. I started my career not knowing anything about this job or how it was going to change my way of thinking and how it was going to play a …

Not Like Every Day

That day that starts like every day. 911 calls, non-emergency calls, dispatching units, running names and vehicles, entering, locating, clearing, repeat, just like every day. Until that call comes in that says that all available personnel need to respond to the station for an emergency meeting. The dispatchers can’t all …

Why I Am a Public Safety Telecommunicator

My journey to be a public safety telecommunicator has been very different than most telecommunicators. I started as a police/fire dispatcher in northeast Indiana in the late 70s. There was no CAD, no 9-1-1, only rural route addressing outside the city limits, one shared radio channel and you worked alone …

A Day in the Life: My Story

My story is words. Words that alone are meaningless, but together, make up the very essence of my being. Words that changed me from the core, and have made me who I am. These words are my story. “My husband shot himself, we’re at his dad’s, I have no idea what …

January 8, 2011 – The True “First” Responders

It was one of those “once in a lifetime” events during your career that you pray will never be repeated. Even more than 5 years later I remember that day like it was yesterday. The impact of the events of that day will forever be ingrained in the memory of …

An Unusual 911 Call

This happened while I was working as a dispatcher for the Washington County Sheriffs Office in Blair, Nebraska. One morning I received a 911 call from a 12-year-old who said she was taking a bubble bath and her Dachshund jumped in the tub with her and ended up swallowing a …

It’s a BOY!

January 29th, 2015 started out in the dispatch center like any other day. We arrived at 0600 to start the shift, and settled in for the next 12 hours. At approximately 0830 Dispatcher Enloe answered a 911 call, “Fire and EMS Where is your Emergency?”. Immediately I knew this call …

Just When You Think You Have Heard It All

This year marks my 20th year in 9-1-1. I am a tenured dispatcher that still LOVES answering phones. For me, it is a reminder that no matter what is going on in my life, someone somewhere has a lot worse happening. Those are the bad calls. The other reason why …

911 Dispatch – A Newbie’s Journey

This is a story of 18 weeks of 911 dispatcher training. My hope is to inspire more potential dispatchers, enlighten trainers and bring hope to those already into training. I will hit my 2 year anniversary in November of this year and that amazes me! I am still learning on …

Unexpected Negotiations

I started my career as a 911/police dispatcher in 1998 at the Salt Lake City Police Dept. I grew up listening to my mom’s scanner and felt extra covert special because I had learned the 10 codes for the county. Much to my dismay I learned the SLC doesn’t use …

The Reason I’m a Public Safety Communicator

With my father being an EMT and firefighter and my mother a phone operator I knew I wanted a career where I too could make a difference and help others. I love the adrenalin rush of pursuits and high priority calls. I guess you could say I’m an adrenalin junky. …

Self Dispatched First Responder

On 04/21/97, I began my journey as a public servant with the Shreveport Fire Department. Our agency is the primary PSAP and the initial point of contact with the citizens of Caddo Parish. I had no previous call taking or dispatching experience prior to accepting my conditional offer of employment. …

Switched Frequency Helps Officer in Trouble

I began my career as a 911 dispatcher just about six years ago. Four short months into my career I heard my first “plea” for an officer assist over the radio. It’s a moment I will never forget and I believe it is the moment that confirmed that I want …

Who Does 911 Call When They Have A Problem?

As the person really behind (and under and inside) a console… I’m one of the people that 911 calls when they have a problem! Every call center has tons (literally TONS) of electronic equipment and when (not if !) it fails, one of us is on call 24/7, Christmas, Easter, …