Klamath 911 is the primary PSAP for Klamath County, Oregon. We dispatch for about 30 different Police, Fire and EMS agencies. I have been the Director for over 5 years, and an employee starting as a dispatcher some 20 years ago. Dispatchers everywhere should take pride in what they do …
“911 your calls recorded, how may we help you?” Too calmly: “My baby’s not breathing, can you help me?”
Here are a few suggestions for fun awards: The Gumby Award – to the person who is always flexible. The Simon Cowel Award – to the person who you can always count on to be brutally honest. The Alfred Pennyworth (Batman’s butler) Award – to the person who is always loyally behind …
I was a dispatcher for 20 years and we hardly ever received any recognition. So when I was recently hired as the 9-1-1 Coordinator for Huron County, I vowed to change that practice. We have 4 PSAP’s and I decided to make goodie baskets for each PSAP. I had thermos …
On the night of Oct 21st 2017, a 420,000 square-foot facility known locally as the Ames Plant caught fire in the city of Parkersburg, WV. Incident Command was quickly established and our Mobile Command Vehicle deployed to the scene to assist with the massive blaze. For nine days our teams …
My first ever 911 call was in July of 2000 on the graveyard shift. A female called saying that someone trying to get into her back door, I immediately started officer her way and stayed on the phone line with her. She advised that she had 2 small children in …
This year both myself and my Director are new to our positions and have come from the Dispatch floor. We decided to celebrate our Dispatchers and have been planning for National Public Safety Telecommunicator Week for months now. We have been updating our center with new paint, décor, new chairs, …
Every day we have a local business provide breakfast, lunch or dinner to our staff. We play the 911 Bingo, local businesses donate items and we do a drawing. Each day during this week has a theme, we dress to that theme. Fire, EMS and Police departments we dispatch for …
Here at Fort Collins 911, we take NPSTW celebrations to a new level! Every year, members of our Rewards and Recognition Committee pick a theme for the week, organize activities and games for each day, and also coordinate meals for EVERY shift during the week. During the week, we have …
My story is not about me, but about one of our amazing dispatchers, Trinity University Police Department Telecommunicator, Monica Nava. She has been with our department almost 9 years and is a very big contributor to our communications area, extremely self-motivated in her responsibilities as well as taking on self-initiated …
We honor our Emergency Telecommunications Officers every year. We have been having an Annual Awards Night for a number of years now. Over the past few years we have added on more fun. All week we try to do something each day. The supervisors cook a meal for their shift. …
During your assigned shift you dispatched officers to the B2 Enterprises Gun Store to investigate the theft of a firearm that just occurred. An unknown person had stolen a shotgun from a countertop in the gun store.
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