NPSTW
Thank you to all who participated in the NPSTW 2023 contest “Who Is Your Sidekick or Super Team?” We loved reading so many compelling stories from our favorite superheroes. All of the entries demonstrated the …
What does a team of superheroes look like? Walk into the University Of Miami’s Public Safety Communications Command Center on any given day to find out. Slyly disguising themselves behind neatly pressed Class A shirts …
On Friday, April 22, 2022 at 3:20 in the afternoon, the Office of Unified Communications received 299 calls within minutes from teachers, students, parents, and those passing by reporting a shooting incident at the Edmund …
Have you ever had to run a 24/7 operation with only 3 people, well I have. Our agency was hit hard when COVID hit and we lost our main supervisor. I had to take his …
Caroline was my first training officer and then my partner when released. She has had my back since day 1 and pushed me to be the telecommunicator that I am now. She also played a …
Hello to all the dispatch community, I just want to acknowledge the best sidekicks ever, Trish and Jaclyn, who have dispatched solo for 2 years at Mount Rainier National Park. Rachel and I just started …
Our 4.5-person day-shift team (3 full timers, 1 almost out of training, and 1 O.G. ((Old Gal in someone’s words)) “retired” and works more hrs. than most 😊) is beyond FANTASTIC and we work together …
We’ve been A1 since day 1! She’s the peas to my carrots, the yin to my yang, and the Barnacle Boy to my Mermaid Man. There may be 10 years (and maybe a few months) …
We are truly family here in pueblo at the Sheriff’s office. Starting with the backbone our amazing comm center manager Shawna Clementi, she is the best manager to work under no questions asked. She cares …
The second full week of April is set aside as a time to express our thanks and appreciation for public safety telecommunicators around the country. For those of us called to public service, being acknowledged …
We are one of the largest counties in the state and field thousands and thousands of calls for service per year. Our dispatchers are constantly on top of where their troops are and their well …
As each year passes, Dispatch Centers everywhere continue to face a plethora of challenges including staff shortages. Our center is one of them. Throughout it all, my team has risen to every occasion! Not only …
I have been doing this job for 23 years and even though I absolutely love it, the reason why I have stayed it in for so long is because of the people by my side. …
My partner and I kill it every shift. She’s my best friend and awesome partner! We have over 37 years of experience between us with her carrying the heavy load of 28 years and thankfully …
St. Charles City Police Department Dispatch is the most super of super teams! Since being understaffed and over-worked, this team has dispatched for approximately 118 officers, jail staff, park rangers and animal control through the …
I love my crew I work with, they are not afraid to jump in and help you when you need help and they will check on you if you take a bad and they know …
Communications Training Officer [CTO] Marilyn Brawer is the radio dispatcher who I would trust with my life. She consistently exceeds expectations. CTO Brawer works every call as if it’s the only one going on at …
My night shifters squad always has my back! We can always read each other like a book and know when someone is in need of help. We are all willing to step up to the …
Our job is definitely not easy and can be extremely stressful, but knowing I have the BEST team behind me makes working shift so much easier. If anyone had told me 18 years ago that …
Bethany & Stephanie are 2 peas in a pod. They both began their careers in emergency dispatching at a Marine Corps Air Station in Japan. They quickly became the “A-team,”although a giggle jar had to …
While working midnight shifts can be exhausting, dead of the night boring and often times a real challenge to fake out the circadian clock, we have a terrific group of people who use humor, laughter …
After 20 years in the real estate business, I had no idea what I wanted to do… staying home was boring since the kids went to school. I knew I wanted to something I liked, …
We’ve heard it all before–screaming, cursing, background noises, and sometimes deafening silence–but one of our callers inadvertently gave a nickname that we cannot forget. Carol Easley began as a trainee in 2014. She took the …
As a component of the US Department of Homeland Security (DHS) as well as a member of the US Armed Forces, the United States Coast Guard (USCG) carries out a myriad of statutory missions. The …
Happy Telecommunicators Week to an amazing group and to all Telecommunicators! Otero County Sheriff’s Office Telecommunications First Responder team of 13 serve their community in Alamogordo, New Mexico (In the middle of the desert in …
This group of people are my real life sidekicks!! I get the pleasure of working with them day in and day out! No matter what is going on everyone has each other’s backs. Each member …
When I started my career as a campus dispatcher 8 years ago this year, we had a staff of 7. Now we are down to 6 dispatchers with no part time positions. There are usually …
Let me tell you about my right hand (Wo)man. My partner in crime, fighting. My loyal, like minded (usually) work sister, Sabrina. Sabrina started a few years after me. Our first shift together I said …
TEAM A has been through many high priority situations this past year and each time they have worked flawlessly together! Chandra, Heather & Matt T : I enjoy working with my supervisors because they trust …
Working with my team buddy, Sarah Latzke, does not seem like work at all. She has helped me to further my career and growth and I could not have asked for any better friend to …
We will celebrate by providing breakfast or lunch each day of the week!
Our center in Oswego County, New York is made up of 4 dedicated teams of public service telecommunicators and dispatchers. They serve a community of nearly 117,500 people and cover 1,312 square miles. We have …
No one ever said this job would be easy, no one ever said this job would always be fun and rewarding, but this I do know when you have a great team it absolutely can …
We are the 3 stoonchies! Our officers call us petty employees and get a kick out of our entertaining personalities. We work in unison and as a well oiled machine. We do have indifferences of …
I would like to nominate my 911 staff as a Super Team! These individuals have consistently demonstrated a level of dedication and teamwork that is truly remarkable. Their tireless efforts have made a profound impact …
Charlotte came to our center 2 years ago and I knew right away we would mesh. She has always been a great listener, encourages me to do better, to not quit moving forward and has …
We are a small group of 10! We usually run 2 to a shift but could definitely use 4 on days and 3 on nights but with budgets and hiring issues we do with what …
His name is Victor and he is the sidekick of our Dispatch Team. Victor is our dispatch dog and he lives 24/7 in our communications center. Our Dispatch Center has experienced numerous disasters, traumatic calls …
The side kick(s) that always has my back no matter what even when I am having a bad day or just need to get away would have to be my twin Chihuahuas. I have been …
Cody has been thru four coordinators in the short year and a half. I am his fourth coordinator and want to commend Cody for his adaptability and positivity. Cody is helpful, always has a positive …
When I think of a sidekick, I think to myself that is someone who is there for you through thick and thin. The person I am nominating is someone I can go to with a …
There is a team of superheroes in Fargo. You will not see them as they do their work out of the spotlight, saving lives and protecting our community. As their director, I am proud to …
Since starting with the department there has been many turnovers and so many changes. While most have been for the better there has been some that have been harder on everyone. The open and honesty …
To all the amazing dispatchers out there, you are all superheroes!! I know some of you will say that you have the best sidekick, the best wing man, the best thing 1 to your thing …
Tyneeka Freeman is one of many who is always there to lend a helping hand. From making notifications during the most chaotic scenes to jumping in and assisting with dispatching. Her kind and helpful spirit …
I have been the training coordinator for our communications center for about 1 1/2 years. During this time, I have learned about the courageous, outside-the-box thinkers and optimists we are lucky to have as part …
Brian Blick to the rescue. Brian is our center’s Quality Review and Improvement Manager and has been working for the department of safety for over 10 years. He is a wealth of knowledge. As a …
The Howard County Communications Center has one phenomenal super team! I am so lucky to have this amazing group of gals to spend my days with. Not only are they the most dedicated and hardworking …
My name is Brooke, I am an Officer on light duty in the Thornton Dispatch center. I have been blessed to work with some of the most amazing women who have not only supported me …
I have been in LE for over 25 years and have had very few Supervisors I can actually brag about. Until, Alisa Reich, who is my direct and the departments Director of Administration. Alisa is …
Covid-19 had a dramatic impact on our E911 Center. Not only did we lose one of our Shift Supervisors to the disease but we began to hemorrhage employees. The stress and overtime became too much …
I’d say the main one who always has our back is our manager Scottie and then my immediate supervisor Crystal. we as 1 shift out of 4 work amazing together and we all get along …
Blake Dodson is the CCPSCC’s Radio Administrator but he goes above and beyond helping the staff and field responders of Culpeper County. Blake is willing to assist in any task that he is able to, …
In 2022 our center dropped down to only having 12 Full-Time, 2 part-timers and 4 Suprvisors. Our manger was out for the majority of the year and left towards the end of 2022. Our staff …
Franklin County Emergency Services is a PSAP in Northern NY that borders Canada. We have an amazing super-hero team, like many of the other PSAPS across the globe. What makes ours special, is that all …
Hello from Oklahoma! My name is Kayla and pictured beside me with her big ol grin is my sidekick Deb! We are as goofy as they come but take our job very seriously , we …
Recently, I had the pleasure of going on the trip of a lifetime. I met a man on my trip who told me that when he was planning his trip, he had approached his wife …
Tiffany, Lil or Auntie Lil Tiff, we call her, has been with us since Sept 2017. In that time she has grown as a person, a dispatcher and most importantly, a best friend. She is …
Sitting in severe NE Montana, our PSAP is small. Think TINY. We have 1 director, 4 full time and 1 intermittent ECOs- and we serve a remote county the size of CT that has a …
Since the first day I was released on my radio and Theresa was behind me I have known she had my back. I had a chase that day that lasted over an hour and I …
Sydney is someone who strives to make an impact no matter how big or small the call is, she is not only a strong dispatcher but also a strong trainer for new dispatch trainees to …
In the frigid, northern portion of the United States, there is a super crew. Together, they save lives 24/7, ensuring the citizens of the State of Maine have someone to call when they need help. …
Hello to all of our fellow warriors out there!! We are coming at you from Auburn Alabama. In honor of National Telecommunicator’s Week, I am showing off my dispatch team 😊 My team consist of …
The Melbourne Police Department 911 center had been short staffed for months. With only 21 telecommunicators instead of the usual 32, everyone was feeling the strain. Day after day they would receive call after call …
As a trainer I had the opportunity to have Jessica Trudeau as my trainee. She is a single mom of 4 and was always at work when we needed her. She would come in early if …
My coworkers are true heroes. I only recently joined the public safety field and it’s the best decision I’ve ever made. Every single person in our center is so hardworking and dedicated to this field. …
Have you ever had a friend or co-worker see something in you and they pushed you to greatness? It took several years for me to find that in my career, but I am so thankful …
One might compare this duo to the great duos of America’s past: Peanut Butter & Jelly, Macaroni and Cheese, or a fine aged wine and a lovely Brie. Mel Dawdy (Hal) and I (Carols) have …
I read a quote once that said, “Working together makes us co-workers, but spending so many hours together and sharing our good times and bad times with each other makes us friends, friends who stand …
Brian Lindquist & I have worked together for 15 years. We have provided support to one another throughout the years at work & as good friends outside of work as well. This is the 1st …
Wendy Doran, she’s not just my sidekick but also my superhero. When Wendy and I are working together you can tell it’s already going to be a smooth ride. Why, you ask? Wendy and myself …
When I was introduced to Open fox functions, Michealla provided me a resource showing a few command formats. I am very appreciative to have someone recognize and freely share information to help with my development. …
Where would we be without the foundational strength of The Holder? Our main characters in dispatch receive an instant jolt and their dynamic forces return as a loaded carrier flies through the door. Hot or …
Eric is always on top of things and i can always go to him for questions that have a tough answer.
Sheavounda is a Lead Public Safety Dispatcher with over 20 years of Service to our agency. She was one of my all time favorite trainers and I was able to work under her for years. …
Hey Uhg, You were in the class behind mine. All I knew about you is that you seemed to like working the CCSO radio, so we had one thing in common. Subconsciously, I think we …
I work for the best team in the country. Hands down this is a group of people that stand united for the betterment of the department, regardless of any internal squabble or personal agendas. The …
Our Center’s Director and Assistant Director has every employee in our center back 200%. They are the best. They make sure we are taken care of at all times with the best resources to do our …
Sulley (large brown fluff on the left) and Noah (small yellow fluff on the right) are the two best sidekicks a gal in this profession could ask for. Sulley, codename The Bub, has been my …
I want to take this opportunity to share my 911 Family with you all. They are an amazing group of people. They make coming to work feel like it’s not a job.
Although I may be a little biased bc I work here, my Comm Center is at least top ten “Secret Lair” material. First and foremost, we have an amazing Director (our Professor X if you …
Early on the morning of 2/22/23, a call came in that none of us ever want to receive as a 9-1-1 family. An elderly male with dementia had been discovered missing from his home around …
I have been dispatching for 15 years. The majority of my time (14 years) was spent with one agency. In 2020 I made the decision to leave my position with the department and help my …
I would like to take the time to extend the most gratitude to our Dispatch team. Our team does a superb job of banding together by covering shifts when its needed, proactively help with new …
My super sidekick is Kristin! We got put on a team together where we found out we were soul sisters. We always make our shifts fun by dancing around, celebrating holidays, talking about our lives, …
My supervisor is a superhero. Cyndi Holbert is my supervisor, who always has my back, shoots straight, and is a rock star. One time, she finished her shift as I was taking over, and she …
My sidekick, Robin Olszewski, has always had my back and my team’s back. He is always willing to help out at any given time. Rob is a great employee and coworker that is dedicated both …
This is going to sound funny but I would like to nominate Amy McBryar. Amy is a very dedicated employee with over 20 years of experience. Amy is a Training C.T.O. training the next generation of 911 …
Let’s start at the beginning, my first day working at the center there were three trainees and two trainers. I immediately gravitated towards, Amy. I could tell this didn’t happen often because of her tough …
I have a really good friend that we went through the dispatch academy together seven years ago and have been friends ever since. Jamarcus is one the most kind, funny, energetic, knowledgeable coworkers I have …
I have worked in the Communications division for 25+ years. I can say there are many that I work with that have my back during the good and bad times that we face on a …
I’m the Dispatch Supervisor for my agency. My agency isn’t huge, but this particular person always has my back and there to listen to my problems. As many may know, leadership isn’t easy and isn’t …
Odyssey was given to us by a rescue shortly after losing our previous emotional support dog unexpectedly in January 2023. Since Oddie got here, he’s healed our broken hearts. Joy fills the room the second …
Nearly 25 years ago, I walked into Phoenix Police Communications to begin my classroom training to be a 911 operator. There were initially 2 other people in my tiny class, but 1 of those dropped …
Stryker was adopted from our county animal controls division in August 2022 and became our departments emotional support dog. He quickly turned the moral in our center upside down. He brought joy, smiles and laughs …
I have been the director for Nelson County E-911 Dispatch for just over two years. When I first was given the opportunity to be their Director, I knew going in to a new environment would …
My sidekick happens to be a fellow supervisor and my best friend at work and outside of work. Jennifer Sycks is always there for me when I need her 24/7 365, rain or shine. She’s …
My side kick is my puppy, Tortellini. We recently acquired him on November of 2022 and have been training him to be an Emotional Support Animal. Although I am currently on the admin side of …
Our communication center only consists of 7 full time employees and 1 sworn supervisor. Fully staffed for us is 8 employees and we have been fighting for about 2 years to be fully staffed. Most …
So right now, we are currently holding 5 strong with our newest being only 3 months in. 2022 was a rough year for us as I’m sure it was for many. We had a large …
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