NPSTW 2020: Grand Junction Regional Communication Center

Our supervisors are collecting videos from field responders saying thank you, and will edit it together into one video to play during TC Week. They are also creating a “Hunt a Killer”-type game for our people to play throughout the week, with prizes. We will bring in meals for each shift throughout the week, and since our theme is “circus”, we will have themed dress days for each day of the week.

NPSTW 2020: Fremont Police Department, CA

My comm center is still celebrating NPSTW this year. We have a ‘Dispatch Morale Committee’ within our center who’s in charge of scheduling our events and/or gifts.

Since the week begins on Easter, we are hosting an Easter egg hunt. Among the typical Easter egg hunt, we will be hosting a ‘golden egg hunt’ as well. The golden egg will have $100 inside and in order to find its hiding place you must first solve a series of riddles.

Throughout the week we will also be hosting the following themed days…

NPSTW 2020 Contest Paused;
Support & Recognition Continue

In light of the gravity of the COVID-19 virus situation and the additional work and stress that will fall on our members and others in the public safety community, we are pausing our NPSTW contest. When we re-open it in the future, all stories already posted in the 2020 contest, as well as their “likes” will be maintained.

Good Samaritan Communications Center

Our communication center is the hub to Good Samaritan Hospital Emergency Services.  These dedicated and professional dispatchers are always prepared and ready …

Converse County Joint Communications

In January, a new center manager, in February a new supervisor, two new trainers and two new trainees. Then in March, the implementation of a brand new CAD!

Birmingham 911

Our facility has been completely remodeled. We have combined Police, Fire, and 311 into one Center.

Brentwood TN ECD

Jingles, the Elf on the Shelf, reported seeing the team of Brentwood telecommunicators celebrating with a Secret Santa, Ugly Christmas Sweater Contest and potluck.

OCPS District Police

As a start up agency this staff has worked vigilantly to ensure all are kept safe even though they do not have the technology that many other centers have.

Southfield Public Safety

While we have not yet completely staffed our center, because of their willingness to be flexible and their dedication our staff has increased significantly and all of the employees are much happier at work.

Richmond Department of Emergency Communications

After the multi-year accreditation process, our department earned its first accreditation from CALEA on May 4, 2019. Only a few weeks later, we celebrated the completion of our $2.8 million Training Center on May 30, 2019.

Cleveland Police Department

On 3-8-2020 our center received a call for a mass shooting at a MC club. Our center fielded a large amount of calls during the incident and into the early hours of the morning.

Pecos Valley Communication Center

The morale in our center was already very low, so losing two long term employees brought it down even more. Now, only a few short months [after a new director was hired], our center is on the road to recovery.

Danville 911 Center

Deputy K9 Niki was involved in an injury accident with her handler and did not survive her injuries. Four of our more seasoned telecommunicators worked this incident.

Lee County 911-Kentucky

Our communications center was struck by lightning during a storm in the summer of 2019.  We had no CAD, no mapping, no phones, no radios. 

Bonner County 911

This year we’ve had the most staff retention of any year I’ve worked here in a decade. We started the year with only one more person than we ended it with.

Lyon County Emergency Communications Center

Three years ago we were at our darkest place as a center and they’ve worked so hard to rebuild bonds, push themselves as leaders and create a family atmosphere that we once had.

Heard County E-911

Although we are small, what we lack in population we make up for in acreage. Our human to bovine ratio is roughly one to one, which makes for some very interesting calls.

Southwest Central Dispatch

After years and years of using a “homegrown” CAD that was designed and built by our very own IT genius, Southwest Central Dispatch has a state of the art CAD/MCT/RMS/etc!

Bayside Communications

This year our center became accredited through WILEAG.  To do so, the whole center had to get involved.

City of Bullhead City 911 Communications Bureau

The Bullhead City 911 Communications Bureau dispatchers, with the Fort Mojave-Mesa Fire Department, as part of the CPR Life Links program initiated a CPR protocol that is structured to get bystander CPR started faster.

Mooresville Police Department Dispatch

May 4th, 2019, our department lost an officer in the line of duty. Like so often occurs in such chaotic situations, our spirits and souls were greatly tested.

Lincoln County E-911

In August 2019, the center suffered a cyber attack from ransomware that crippled all technology and software. The Communications Center worked without CAD for 22 days.

Wood / Wirt County E9-1-1, WV

The individuals pictured were recognized for their professionalism and efficiency in handling a traumatic amputation call.

West Allis Communication Center

The lightning strike completely disabled our dispatching capabilities, by damaging our radios, telephones (911 and non-emergency lines) and computer CAD systems.

HISD POLICE DEPARTMENT

Last year, Tuesday, September 17, 2019, around 9 a.m. the City of Houston was hit with Tropical Storm Imelda with 43 inches of water. Our dispatchers did a phenomenal job directing officers to high ground, open roads and finding alternative higher ground to move school buses.

Barbour County 911

We have undergone 2 administration changes and have had multiple employees leave. The five employees who have stayed have worked countless hours over overtime and teach the new hires the proper procedures and techniques.

Covington-Newton County 911 Center

CPE changed my life and renewed my passion for communication. In September, I accepted a position as the Operations Manager at Covington-Newton County 911. I’m honored to work with great people who have a lot of passion for their community and the 911 Center.