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The Unbreakable

We have the best super team!! In the last couple years we have been hit with everything possible. First we was hit with tornado and everyone worked so many countless hours working as a team.  …

Super (Football) Teams!

This is a small representation of our whole team, but as you can see, we have many different team jerseys in these pictures! Regardless of football team allegiance, GJRCC is a SUPER TEAM when it …

Who’s Your Sidekick or Super Team?

Most superheroes don’t have to go it alone. Some have a sidekick. Batman and Robin. The Lone Ranger and Tonto. Snoopy and Woodstock. Or maybe they are part of a super team like the Fantastic …

Congratulations to the 2022 NPSTW Contest Winners!

Thank you to everyone who participated in our NPSTW contest asking what superpowers are possessed by or desired by public safety telecommunications. You are all superheroes in our book! The winner of the $100 gift …

The Calm Voice in the Dark

On Wednesday, April 13, 2022, Western Region 911 Emergency Center celebrated the National Public Safety Telecommunicator Week (NPSTW), which is held annually during the second week of April, to honor the emergency center’s staff for …

NPSTW Forsyth County Emergency Services

Every April we are ecstatic to begin the second week of the month. For the majority of our agencies’ history, the event was not celebrated, however, for the past five years, we have celebrated NPSTW …

Never lose empathy

Telecommunicators have one of the toughest jobs in public safety. They show up day and night, taking the difficult calls. They are the unseen heroes. If telecommunicators could have one superpower, it should be the …

Saudi Aramco 911 Celebration

Behind the scenes and around the clock, 911 dispatchers are delivering safe environments and security across our critical facilities and communities. Their diligence and sense of duty mark the signature of their everyday work.

Using Team Work to Overcome Challenges

The Telecommunicators at Forsyth County Emergency Services answer approximately 115,000 911 calls, and 264,000 non-emergency calls a year (2021).  That is around 315 911 calls a day and around 723 non-emergency calls a day.  Just …

LISTEN TO EMPATHIZE

As a dispatcher, I believe that public safety telecommunicators have two superpowers: listening and empathy. Empathy is a critical human skill that a lot of people lack. Not only does it allow us to create …

Best Wishes for NPSTW From The Monitoring Association

On behalf of the Board of Directors, membership community, and staff of The Monitoring Association (TMA), it is with great joy that we extend our best wishes to APCO International, its leadership, and its members as you join together in celebration of National Public Safety Telecommunicators Week.

Wonder Woman

Supervisor Tina Johnson is not only amazing and wonderful person. Tina is literally Wonder Woman   Even though Tina is assigned as night shift dog-watch supervisor, with all her experience, she wears many hats in this …

Active Bees

Here at Adams County E911 Dispatch Center we take our job to the max. We go over and beyond with each call to ensure we are getting all the help that the callers need. We …

Fun with Appreciation

We celebrate NPSTW by having lots of fun. The Administration staff brings us awesome gifts and treats us everyday with lunch and even a cookout on the weekend, whether it be a barbeque or a …

The Power to listen “between the lines”

Much of what we do is skill, knowledge and experience, but a great portion is also intuition.  Often our calls are not ‘black & white’ and it takes the use of our ‘Spidey Senses’ to …

Communication Superheroes Unite

When you have the unexpected come up, which is frequently, the best superpower is teamwork. At Classic Air Medical’s Comm Center, our team relies on each other’s strengths to get the job done and the …

Resilient Dedicated Hard Workers to the Extreme

To be honest with our current staffing shortage I wish my superpower was the ability to clone my current telecommunicators. They are some of the most resilient, dedicated, compassionate, hard working individuals and they are …

The Power of Incantation

Ten of my 25 years in the field of 9-1-1 have been in senior management which means I spent 15 years as a frontline hero behind the headset. Make no mistake, I AM still a …

Psychic Abilities

We at WestCOMM believe that our dispatchers are psychic. Dispatchers often have the ability to predict future events as we constantly need to be thinking multiple steps ahead. We predict influxes of wire and tree …

Dispatchers Unite !!!!

     I think anyone who has ever dispatched would agree that having crazy super powers like being able to see the future, mind reading or even being able to be in two places at …

Dispatcher : The unseen Artist

Here in the dispatch center, countless days and hours are spent asking questions. Some would argue that it is our most frequent task. WHO,WHAT,WHERE,WHEN,WHY? Question after question… It’s a never ending stream of new and …

Fearless Warriors

I have the pleasure of working with some awesome and fearless dispathers. My job is to make sure that they are paid accurately and correctly. My superpower would be able to pay them the millions …

A Message from APCO’s President

You are a hero behind the headset. Regardless of your tenure in this industry, you’ve made a difference in someone’s life. Every time you look in the mirror, please reflect and remember that. Annually, during …

The Invisible Hand: Calm in the Storm

Nobody wishes to ever experience the traumatic experiences that are involved in a life-altering emergency. Never has there been someone to wake up, and hope to suffer through an emergency situation. Nevertheless, the world we …

The Voice On the Line

It takes a special strength and resilience to do what our emergency dispatchers do. Every day I see our operators take control of serious, sometimes life-threatening situations using just a telephone and a radio. They …

Our Superheroes work with what we have….

Our dispatchers have the superpower of being the informational hub and nucleus of our city.  They are the calm in chaos, the trusted lifeline between our citizens and field personnel; they are efficient, brilliant and …

Amazingly Arid (aka: Super Dry)

Amazingly Arid is an essential Dispatcher super-power. It is used in a variety of ways: Bladder control is paramount when leaping tall buildings in a single bound…while working through a major incident without a potty …

Empathy: The Highest Form of Knowledge

“The highest form of knowledge is empathy, for it requires us to suspend our egos and live in another’s world.” -Plato Emergency telecommunicators handle calls for service ranging from barking dogs and noise complaints to …

Actions Faster Than Words

So often, as Telecommunicators, we find that we’ve already completed half of our tasks before we’ve even been able to explain to the callers that help is on the way. We’ve entered our information into …

ESP – Mind reading

Dispatchers are expected to anticipate every need of their officers (read their mind) . Just get someone here!  (know where “here” is) As a supervisor, know exactly what call (out of 30 on your screen) …

Location Identification

Wouldn’t it be nice to be able to know where people are without asking them? I’d say read their minds but not sure we’d want that power. To just automatically know as soon as you …

Megabrain

Every telecommuncator must have a megabrain.  We have to be able to be quick-thinking, see into the future to anticipate the questions our first responders might have and be ready for anything to happen at …

Mind reading, astral projection and cloning

There are multiple superpowers that I think could be beneficial for a telecommunicator to have. One of the most simple and obvious ones being mind reading. There are often times where, as a telecommunicator, I …

The Calm Of The Storm

Public safety telecommunicators begin and end each call with a sense of calm. They never know what type of call they are receiving when the headset rings. They take a breath, answer the call, and …

Extra-Strength Omnilingualism to the rescue

Omnilingualism would be a must have as a Telecommunicator superhero. Just imagine having the ability to not only read/comprehend, but also fluently carry on a conversation in any and all languages. You would be able …

The Compassionate Ones

I wish I had the Superpowers to help and save every caller in distress from my console, especially the elderly and children because they hold a very soft spot in my heart.

Ability to Portal

This Superpower would give our Dispatchers the ability to portal from console to bed.  We all need that extra hour of sleep between back to back 16 hour shifts!  #DispatchersNeedZZZs

No You May Not Borrow Our Crystal Ball!!

When it comes it wishing for a superpower in an ECC, I think we could all be in agreement that having an actual crystal ball and able to see the past, present and future would …

Superhuman Speed

Our dispatching team do a phenomenal job. They go above and beyond in making sure our officers are safe and secure at all times. During hectic times they remain super calm and communicate effectively.

**POW** Superhuman Intelligence – Location Manipulation **BOOM**

Dual superpowers??? That’s right! Superhuman Intelligence and Location Manipulation**BOOM**We absorb knowledge at super speed and manipulate objects to locations**BAMM**we are an enormous asset to our partnering agencies with our unbelievable knowledge of everything **POW**our ability …

Pause, Rewind, and Playback…

Two very crucial parts of dispatching are loving what you do and loving who you do it with. Dispatch may be a calling, but it is also your family. Quite often in our families, there …

Two places at once or swift on your feet?

If I were able to have superpowers as a telecommunication officer I would love the ability to be at two places at once. Why might I want this superpower you might ask; I would like …

Mind Control

911 Dispatchers through highly trained and skilled abilities have an innate passive ability to pacify callers and those in crisis.

Super Sonic Ears

As dispatchers we begin to form a way of hearing that is different compared to average civilians. We are trained to listen for different types of items in backgrounds of calls and during radio traffic …

Ability to See Through the Eyes of the Caller

Oh, how much easier the life of a telecommunicator would be if we could all just see what our complainants are seeing. No more having to ask “which direction did they go?” and hearing “that …

Indestructible Digestion

With the odd hours and the various shifts the kinds of foods we put into our body would kill most “normal” people. The ability to have Indestructible Digestion means no more Tums or Heartburn meds, …

Telepathy

As telecommunications officers our job titles are everything from councilor to nurse. We hear what the callers and officers are saying, but can you imagine if we could get an inside glimpse of what is …

Incredible patience!

Telecommunicators need the superpower “incredible patience” as they navigate a variety of high pressure situations with a bunch of different callers! Whether callers are escalated, stressed, or upset, telecommunicators need to maintain patience to progress …

Clairvoyance

Dispatchers need the ability to see not only the future of a call but what has happened in the past.

SEEDHCM

Son capaces de resolver cualquier circunstancia, hasta en los momentos de tener encima la presión de todo un Gobierno,  Me enorgullece la capacidad que tienes de abordar y solucionar hasta el problema más complicado

Hear Everything

Telecommunicators have the superpower to hear everything that is going on around them at the same time. Answering an important telephone call, while hearing and listening to multiple radios; and pulling important/relevant information from each. …

Patience

Patience dealing with agitated callers.

Telepathic Powers

The Dispatchers work together as one.  With the power to read each other’s minds, they work together to get the job done.  The power makes them strong.  

The Power of Perspective

What superpowers do public safety telecommunicators have? This is something I have actually been thinking a lot about lately. Not in the superhero sense per se but in the sense of what it is that …

Telepathic Wildlife Communication

This superpower would be useful for when the residents call about the deer that is roaming around the neighborhood next to the forest preserve, so we could tell the deer to return to the woods. …

‘The Pause Button’

In need of a break?  Overwhelmed with radio traffic?  Pressured to enter call text quickly?  Trying to do all of these at once?  ‘The Pause Button’ is the solution to your every problem! Let’s face it; …

The Patience of Job

I wish I could see every caller and their location through the telephone.  I wish I knew that every first responder would never be harmed or in danger at their scene.  I wish I had …

BULLETPROOF

We cannot always dodge bullets, sometimes they hit you between the eyes. They may try and shoot us down, but we don’t fall – we get back up and come back stronger. Bullets big or …

Power of Intangibility

Intangible is defined as “unable to be touched or grasped; not having physical presence”. A dispatcher is an agency’s most intangible asset as we are never seen nor physically present but we are always there …

Telepathic powers

Having the ability to have telepathic mind powers would allow a dispatcher to know exactly what is going on the person calling.  They would be able to get the entire story instead of the parts …

Hidden Ninja

Melbourne Police and Fire Dispatchers appear to be like any other citizen of Brevard County…. parent, sibling, dog owner and cat lover…  but once we step through the portals at 701 S Babcock, our Ninja …

Compassion

I feel telecommunicators should have the compassion to be able to relate to any type of person whether they are scared, angry , or emotions just running high. I also thin empathy is very important …

What is zone 107?

In the perfect world, the dispatcher would have the best superpower known to man. The ability to know what zone 107 is when an alarm company calls, and will know where to send their units. …

Share Your Superpowers!

We’ve created some social media badges for you to use throughout NPSTW. Download the badges below to post to your personal or ECC social pages to spread the superhero fun!

A week of Fun/ Gifts and Food

This year we have a travel the world theme. We will be having snacks from each place. We will be doing small contests, like guess where I went on Vacation, Dispatch Word Scramble, best dress- …

Optimism!

The richest man on earth, Elon Musk, once said that the news is a report of the worst things that happened on planet earth today. Everyone, these days, is constantly bombarded by *bad* news–optimism is …

Teleporting Powers

“Instantaneous travel between two locations without crossing the intervening space.” Dispatchers basically have this power and use it on a daily basis. Whether it is a traffic stop or disturbance call, we use our knowledge …

Power Activation

As Telecommunicators, we possess the Activation superpower. This power allows us to activate various entities, agencies, and personnel to respond to calls for service. We can process information quickly and have the ability to sense …

THAT GOSH DARN CRYSTAL BALL…

What superpowers do public safety telecommunicators have?  If it qualifies as a ‘superpower’ a dispatcher sure has it! Multitasking (check- no explanation needed) Active listening (check- we hear what is loud, sometimes even paralyzing noises, …

The Enigma Centurions

Often, we are seen as clerical data entry receptionists. No, no, and no. Dispatchers are resilient beyond measure in any situation. We are given minimal education, training, and experience, since it is absolutely impossible to …

GO GO RED Center TC’s

T- Together, it really does take a village E- Every call, every person, every situation requires critical thinking L- Love for fellow mankind E- EMD, EFD, Q and CPR certified C- Courage to pick up …

Opelika’s Unseen Heroes

In the dark confines of the police department there lies a group of unseen superheroes. When their powers combine, they are the force known as Communications. They have nerves of steel and the ability to …

The Worlds Greatest Detectives

When we receive a call all senses, but hearing is taken away. We take the information without seeing what’s wrong, without knowing where it is, and who we are talking to. We must use only …

Infusion of NICE

Many of the telecommunicators I know come with the superpowers of acute listening, compassionate empathy, supersonic judgment, Superman and 911derwoman reactionary skills, and a forcefield built to deflect harsh criticisms, impatience, unkind words, hysteria, and …

Taskerific Listener

Having the ability to multi-task and listen is a superpower in itself and if you don’t possess either dispatching isn’t for you.

Super Squad – ASSEMBLE!!

Just like the Justice League, Avengers, X-men and Guardians of the Galaxy, Telecommunicators have multitudes of superpowers! We are each: The Marvels of Multi-tasking! The Captains of Calm! The Wonder Women of Wisdom! The Supermen …

TITC Thought insertion and telepathic connection

Thought Insertion and Telepathic Connection. I would be able to help them with their thoughts. Such as if it was a suicidal person, I change their thought process and make them feel better about their …

Something out of nothing

All 911 operators / communicators are magicians, we can listen to someone (callers/officers) talk and talk about 1, 5, or 10 different things or sometimes nothing at all and turn it into a call for …

A Telecommunicator’s Vision

Have you ever stopped to think, What it’s like to be blind? Only seeing the world around you, Through the images in your mind. With sight, we have been blessed, Our world we plainly see; …

Dispatchers One Invisibility Cloaks.

Telecommunications are adaptive, they can shapeshift into someone taking control, or be calm and help someone who is erratic. They are the invisible force, out of the corner of an eye, the ones with the …

Superhuman Speed

Telecommunicators are blessed with superhuman speed.  Within seconds, with very little information, they instinctively understand the situation, the needed response, and what the responders need to tackle the job.  They use their superhuman speed to …

New to this beautiful occasion

This is the first year FSU PD has ever had a Manager in the communication center, and I am looking for assistance with gifts ideas and ways our unsung heroes can celebrate this special event. …

I feel the need, the need for speed!

Telecommunicators already process information from multiple sources at the same time, between juggling our callers, units on the radio, and the administrative messages terminal, plus the occasional fax. We’re busy people! If we could borrow …