Dawn has not faltered at all in being an amazing supervisor, and I pray we keep her for many years to come.
Amanda is compassionate and very smart in what she does, she goes beyond the call of duty in her position and she can multi-task in many disciplines.
My superhero is all of my PSTs. This group cares for each other and the district they serve and inspire me every day.
My “superhero” is the sheriff in our small county. Doc has not let the pandemic slow him down at all. He makes time for everybody mostly at the expense of his own personal life.
It’s been a tough year, and we know that all of you are superheroes, but now we want to know who inspires YOU, in or out of the ECC? Maybe it’s the person who was there for you when you needed it most. Or the one who taught you something …
During NPSTW 2020 a number of the agencies we dispatch, are providing meals to the team in appreciation for their hard work and dedication. In addition, one of our fire based customers created the video in honor of the 60-Control team.
We had an employee appreciation event that had to be cancelled due to COVID-19, because it was scheduled at an off-site venue. We reached out to all of our public safety agencies that we dispatch for and asked them to send videos thanking our telecommunicators. We have had a great …
We are celebrating our Telecommunicators all week long at DECC despite the pandemic. We have several activities lined-up throughout the week.
Our center decided to still celebrate the week but only partaking in limited activities at this time. The theme of the week is “Wellness”! In all facets of life, we need to make sure we are taking care of ourselves physically and mentally. If you do not take care of …
As far as I know it has been postponed, however myself and 2 other supervisors on my shift have decided to reward our personnel with gifts. Since we are on 12 hour shifts, we are doing something different each day we are at work. Today (Saturday), we did scratch-offs (Positive …
As we begin this week of April 12-18, designated as a time to celebrate our national public safety telecommunicators, on behalf of the Executive Committee, I want to say THANK YOU for the job you do every day and “Happy National Public Safety Telecommunicator Week.” Even though we are experiencing …
We will be postponing any activities until later. Both the director and a primary supervisor are working at a backup location and we have rules against bringing in and sharing of food right now.
Here at MCSO Dispatch, I feel it’s more important than ever to honor our staff during this week. While some things we had planned will have to wait for next year due to the pandemic, we are still celebrating and I’m excited to honor our team of professionals! We’ve put …
Unfortunately, we had to cancel a bunch of the stuff we had planned; jurisdiction-wide scavenger hunt, cook-off challenge to our departments, presentation of proclamations. I’ve put together a bunch of raffle prizes with lots of ways to earn tickets to put in for the prizes, including mini-games, baby pics and …
We are going to try to make it even more special if we can. It’s really important to try to maintain some normalcy in uncertain times. NPSTW or Dispatch Christmas as we call it is important to them. I’m going to do everything in my power to make it just …
We are going to postpone this year. With everything going on with the virus and the fact that we are moving into a new comm center very soon, we thought it best to postpone. Hoping to reschedule just after we move so that we can celebrate each other and our …
To honor the work the telecommunicators – Thin Gold Line – do as first responders and the sacrifices they make to serve the public, Akimeka is showing our appreciation virtually. We are encouraging all organizations, agencies, and individuals in the industry (or not) to Join the movement with Akimeka during …
We are celebrating!! We are trying to continue on, business as usual to remain positive and strong in the midst of this storm. We have activities scheduled, prizes, social media posts planned, gifts, etc. COVID will not stop us.
We are postponing all events associated with telecommunicator week.
It will be postponed to a later date. After conferring with all the PSAP Managers in the County it was decided to postpone due to how busy they are and the working conditions due to COVID-19.
We have a committee that coordinates and handles the planning for our agencies week long celebrations during NPSTW. As the chair of it and discussing with our Directors I forwarded the following letter: *On behalf of your Cares Committee we wanted to share with you what our plans are for …
Our supervisors are collecting videos from field responders saying thank you, and will edit it together into one video to play during TC Week. They are also creating a “Hunt a Killer”-type game for our people to play throughout the week, with prizes. We will bring in meals for each …
My comm center is still celebrating NPSTW this year. We have a ‘Dispatch Morale Committee’ within our center who’s in charge of scheduling our events and/or gifts. Since the week begins on Easter, we are hosting an Easter egg hunt. Among the typical Easter egg hunt, we will be hosting …
In light of the gravity of the COVID-19 virus situation and the additional work and stress that will fall on our members and others in the public safety community, we are pausing our NPSTW contest. When we re-open it in the future, all stories already posted in the 2020 contest, as well as their “likes” will be maintained.
Our communication center is the hub to Good Samaritan Hospital Emergency Services. These dedicated and professional dispatchers are always prepared and ready for whatever their shift may throw at them. Not only do they dispatch the helicopter and ambulances that are based here at the hospital, but they also assist …
In January, a new center manager, in February a new supervisor, two new trainers and two new trainees. Then in March, the implementation of a brand new CAD!
Our facility has been completely remodeled. We have combined Police, Fire, and 311 into one Center.
Jingles, the Elf on the Shelf, reported seeing the team of Brentwood telecommunicators celebrating with a Secret Santa, Ugly Christmas Sweater Contest and potluck.
As a start up agency this staff has worked vigilantly to ensure all are kept safe even though they do not have the technology that many other centers have.
Our county became one of the 1st (2 counties on the same day adopted resolutions) counties in New Mexico to adopt a resolution acknowledging PSTs as first responders.
While we have not yet completely staffed our center, because of their willingness to be flexible and their dedication our staff has increased significantly and all of the employees are much happier at work.
After the multi-year accreditation process, our department earned its first accreditation from CALEA on May 4, 2019. Only a few weeks later, we celebrated the completion of our $2.8 million Training Center on May 30, 2019.
On 3-8-2020 our center received a call for a mass shooting at a MC club. Our center fielded a large amount of calls during the incident and into the early hours of the morning.
The morale in our center was already very low, so losing two long term employees brought it down even more. Now, only a few short months [after a new director was hired], our center is on the road to recovery.
Deputy K9 Niki was involved in an injury accident with her handler and did not survive her injuries. Four of our more seasoned telecommunicators worked this incident.
Our communications center was struck by lightning during a storm in the summer of 2019. We had no CAD, no mapping, no phones, no radios.
We plan on moving into a new center by mid-March 2020 and will be hosting an open house during NPSTW 2020.
This year we’ve had the most staff retention of any year I’ve worked here in a decade. We started the year with only one more person than we ended it with.
Three years ago we were at our darkest place as a center and they’ve worked so hard to rebuild bonds, push themselves as leaders and create a family atmosphere that we once had.
Although we are small, what we lack in population we make up for in acreage. Our human to bovine ratio is roughly one to one, which makes for some very interesting calls.
After years and years of using a “homegrown” CAD that was designed and built by our very own IT genius, Southwest Central Dispatch has a state of the art CAD/MCT/RMS/etc!
Employees assigned to the Montgomery County, Maryland 9-1-1 Emergency Communications Center will have successfully completed the call take consolidation process in April 2020.
This year our center became accredited through WILEAG. To do so, the whole center had to get involved.
CMHIP had an ancient phone system. I mean ANCIENT. This system was so old it wasn’t equipped to show caller ID!
The Bullhead City 911 Communications Bureau dispatchers, with the Fort Mojave-Mesa Fire Department, as part of the CPR Life Links program initiated a CPR protocol that is structured to get bystander CPR started faster.
May 4th, 2019, our department lost an officer in the line of duty. Like so often occurs in such chaotic situations, our spirits and souls were greatly tested.
In August 2019, the center suffered a cyber attack from ransomware that crippled all technology and software. The Communications Center worked without CAD for 22 days.
The individuals pictured were recognized for their professionalism and efficiency in handling a traumatic amputation call.
The lightning strike completely disabled our dispatching capabilities, by damaging our radios, telephones (911 and non-emergency lines) and computer CAD systems.
Our department has gone through some major changes over the past 4 months. Our top 2 positions both have new faces and we implemented a new CAD and RMS software.
Moving a live 911 operation environment from one location to another is no small accomplishment.
Last year, Tuesday, September 17, 2019, around 9 a.m. the City of Houston was hit with Tropical Storm Imelda with 43 inches of water. Our dispatchers did a phenomenal job directing officers to high ground, open roads and finding alternative higher ground to move school buses.
We have undergone 2 administration changes and have had multiple employees leave. The five employees who have stayed have worked countless hours over overtime and teach the new hires the proper procedures and techniques.
CPE changed my life and renewed my passion for communication. In September, I accepted a position as the Operations Manager at Covington-Newton County 911. I’m honored to work with great people who have a lot of passion for their community and the 911 Center.
While working to integrate some needed upgrades to a few of our systems this year, we are reviewing and rewriting our policies and going over every detail of the systems upgrades with a fine-tooth comb.
Between July 2019 and January 2020 we have had to deal with the unexpected deaths of two of our staff and worked a line of duty death of one of our police officers.
This past year was filled with projects, the most involved one being the acquisition of a new 911 phone system and the formation of a 911 network with our neighbor to the west.
For NPSTW 2020, we are again offering to “buy you lunch” but this year, recognizing the vast difference in comm center sizes, there will be two prizes.
It’s that time of year again! Use the form below or add a comment to tell us how you celebrate NPSTW.
The Association of Public-Safety Communications Officials (APCO) International announced today that St. Louis County Police Bureau of Communications is the winner of APCO’s National Public Safety Telecommunicators Week (NPSTW) 2019 contest, in which emergency communications centers were asked to share tributes to their work teams on the npstw.org website. Emergency …
We had a week-long celebration of NTW, each day had a different theme. The Division raffled at 65″ television to raise funds for the week’s events. Patrol provided food. The NTW Committee created 2019 NTW Facebook page where employees could post pictures and participate in various games, including a …
Today we had a special guest of honor who was given a 911 life saving award, David Lee Molsey III, age three, who, on December 31st 2018, made a call to the Wood/Wirt County 911 center regarding a medical emergency relating to his mother. David, who outside of his mother, …
On August 18, 2017, Harford County, Md. was being inundated with severe lightning storms. One of our evening shift calltakers was taking a 911 call when they felt a shock through their headset, causing her to scream. Two dispatchers noticed sparks coming off the corner of our building and notified …
In honor of National Public Safety Telecommunicators Week, the City of Chicago Office of Emergency Management and Communications (OEMC) is implementing a week-long plan to acknowledge our amazing 911 call takers and dispatchers. The plan includes creating various graphics to post on social media throughout the week; working with CPD …
Over the past few years all of our Dispatchers have completed Crisis Intervention Team training for dispatchers.
How many localities can say they started a pursuit with a military tanker?
I would like to congratulate my coworkers for always giving 110%.
We love our jobs and our dispatcher family. We love to help our deputies and the citizens of our county …
This week we celebrate not only National Telecommunicators Week, but also the life of Police Dispatcher Margie Garcia whom we tragically lost on April 13, 2019, as the result of a motor vehicle accident.
No matter what has happened, who’s aggravated at who, or what’s warming up in the microwave the instant something happens that is not a “normal” sounding call we all hunker down.
We are a recently consolidated center in Montgomery County, Virginia. We dispatch 4 law enforcement agencies and 11 fire and rescue agencies.
Our main center was damaged In Hurricane Florence. My team has adjusted to working in a much smaller space and we still handle emergency calls with professionalism.
First – thank you ALL, a tremendous collaboration of absolutely amazing people, in all parts. You are your community’s unsung heroes.
Everyone within this agency is a critical link in the emergency lifeline to providing a service to the community we serve.
Lorain County 911 dispatchers work tirelessly to provide quality service to the citizens of Lorain County.
The week of April 14-20, 2019 is a week to celebrate YOU and all that you accomplish each and every day. It is a great time to honor and praise the amazing “service above self” work dedication; assisting with the birth of a child over the phone, talking a caller …
Our team of professional dispatchers have worked so hard over the past few years to collaboratively overcome immense technological and administrative change.
When it rains it pours over in Pensacola and OUR Crew GETS IT DONE !!
Our center has a lot of skilled dispatchers that help the troopers and public in 23 different counties in middle Tennessee.
We operate one dispatcher per shift. There are times when I don’t think three dispatchers would be enough to handle the madness that’s going on.
After receiving 7.5 inches of rain within three hours, a flash flooding event occurred causing an influx of emergency calls to Frederick County Emergency Communications Center.
Our team is comprised of a top notch group of selfless and knowledgeable individuals who continuously go above and beyond each and every day.
West Chester is calling attention to its amazing staff of emergency dispatchers who answer the call day in and day out to keep all of us safe.
All of a sudden your worst nightmare unfolds right before your eyes, one of your dispatcher is suddenly very ill and it’s unknown what’s really wrong with her.
I have never been challenged and stretched so much until I trained for this job.
This is one of many examples demonstrating how well our team works together in heightened situations, and therefore makes us great.
We are the voices in the dark, the calm in the storm, the moment of hope in a dire situation.
From the moment the initial call came in the team was in all hands on deck mode, and they remained in constant motion throughout the incident.
I have some hard working personnel, who go unrecognized by the public for the mission they fulfill every day.
At the end of the day of assisting the public in their time of need, we come together as a family to help each other in our time of need. Plus who doesn’t love Chole (future therapy dog)
We all consider this a career vs. “just a job”.
We are celebrating National Telecommunicators Week as “Through the Decades”! This week we will go through the 1940’s-2000’s with games and activities that are era themed. Each day they can dress up as the era and have the opportunity to win prizes and one grand overall prize for whoever earns …
This is a small, but versatile, group that is adept at handling any emergency, big or small, simple or complex.
“Small but Mighty” This is how I would describe the team I work with.
This past November, the entire nation watched as our department fought the deadliest wildland fire in California history.
They dispatch on the police radio, fire radio, and send EMS all while still answering the phone calls that come in AND taking bonds for the prisoners for our full service jail.
Our radio room is made up of a phenomenal group of people. The experience that we have ranges anywhere from 30 years all the way down to the very first time dispatching.
While our department may not be large, we are a very tight-knit group that is more of a family than co-workers.
Our shift works like an amazing team all the time but when things hit the fan we come together and work as one well oiled machine! We are the NEW golden girls!
Everyone in the Comm Center knows the importance that seconds can save lives therefore we have the best stats in the county.
We would be overjoyed if you vote for us to keep us happy and well-fed. We also promise to provide Officer Yago (pictured here) with a belly rub for each like our agency gets.
Hurricane Michael came ashore a few miles from our city. It took me three days to return to work after the storm. I arrived to find them working on backup radios. No CAD and no A/C and little sleep.