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Montgomery County Celebrations

We had a fun filled week! We played Telecommunicator Bingo, Jelly Bean count and ” How well do you know your co-worker? …

Dedication Video

This year we celebrated with an all new dedication video. The video was full of “thank you’s” and gratitude from fellow airport …

NTW 2018

We had a theme week for our center which included: Crazy Hat/Hair Day, Decade Day, Hippie Day, Beach Day, Cowboy/Farmer Day, Patriotic …

I Celebrate You!

​Dear Fellow Dispatchers, Operators, Telecom­municators, You deserve to be celebrated for the services you provide to your community and the field personnel …

NPSTW Trail Mix

This year we did a make your own trail mix bar! We bought trail mix favorites by the pound at a local …

Food, Treats and Gifts All Week

Our week is jam packed to celebrate the hard work all of our dispatchers put in! Monday our Admin staff provided breakfast! …

Nine One One

Thought I would just send you the poem that I wrote for this week. You can see it on FB by this …

NPSTW in Virginia

Good evening, Virginia. On this first day of National Public Safety Telecommunicators Week, I want you to know how grateful I am and …

Charlie Shift Rocks!

The Emergency Communications Center at the Polk County Sheriff’s Office celebrates PSTW every year and this year is no different. The enclosed …

A Message from APCO’s President

During the week of April 8 – 14, 2018, our emergency communications centers around the country will be celebrating their public safety …

Jefferson County Celebrates

This is how Jefferson Co. E-911 will be celebrating and our memo that we sent out: Jefferson Co. E-911 is please to …

Aloha Week

Sweets Day, Meal Day, and Casual Dress Day to wear 911 T-shirts jeans and sneakers. Color your Tiki mask and Hawaiian shirt …

Ice Cream Sundaes and More

Our County Commissioners signed a proclamation at their last meeting. Also, I will be bringing in Ice Cream and Sundae toppings (chocolate/butterscotch …

Our Telecom Week Tradition

Klamath 911 is the primary PSAP for Klamath County, Oregon. We dispatch for about 30 different Police, Fire and EMS agencies. I …

Dedication

On the night of Oct 21st 2017, a 420,000 square-foot facility known locally as the Ames Plant caught fire in the city …

First 911 Call

My first ever 911 call was in July of 2000 on the graveyard shift. A female called saying that someone trying to …

Showering Them With Gifts

This year both myself and my Director are new to our positions and have come from the Dispatch floor. We decided to …

Dispatcher Week at FC911

Here at Fort Collins 911, we take NPSTW celebrations to a new level! Every year, members of our Rewards and Recognition Committee …

One of Our Own

My story is not about me, but about one of our amazing dispatchers, Trinity University Police Department Telecommunicator, Monica Nava. She has …

Have a Little Fun With It

We honor our Emergency Telecommunications Officers every year. We have been having an Annual Awards Night for a number of years now. …

Dispatchers Are Detectives Too

During your assigned shift you dispatched officers to the B2 Enterprises Gun Store to investigate the theft of a firearm that just occurred. An unknown person had stolen a shotgun from a countertop in the gun store.

Tell Us Your Story

In our minds, people can never hear enough about the heroic and everyday things you do. So we’re asking you again to …

From Streamers to Stress

NPSTW 2017 started out as an agency wide celebration and recognition of Suffield’s three (3) full-time and two (2) part-time Public Safety …

Makeover

Among other things, the best thing that our administration did was a surprise makeover of our break room. They brought in a …

Cookout for Communications!

In recognition of National Public Safety Communications Week, the OCSO gathered donations from deputies and friends to fund a cook out for …

Theme Days for the Week

My dispatchers got together and picked 7 differently themed days. So far we have had superhero day, sports team day, 80’s day …

This.Is.Dispatch.

This.Is.Dispatch Dare to listen in to experience a day in the life of a 9-1-1 dispatcher. You never know what's waiting for …

Fairfax County Thank You

Public safety personnel from our Police Department, Sheriff’s Office and Fire and Rescue Department take a moment to say thanks to the …

New Year’s Eve

Many years ago I was working the 3pm to 11pm shift on December 31st. I got a call around 11 pm from a …

PSTs Honored, Recognized in the News

In the weeks leading up and beginning this week, many local and national newspapers have published stories about NPSTW. Some have recognized individuals, …

Lost Boy

I started my career in 1978, working for the Casper, WY, Police Department. I hadn’t been there long when I took a …

Each Call Could Mean a Life

Many years ago I started this journey, a journey to become an underappreciated seldom seen very important part of emergency services. I …

The Reason

I grew up in a small town (Ionia) near here. I watched Emergency on TV when I was young, but never thought …

A Message From APCO’s President

This past year has shown a light on public safety telecommunicators. In September, APCO initiated a campaign to ensure that the federal …

9-1-1 — Vital and Complex

I started my career with the Jacksonville Sheriff’s Office in 1993 as an emergency communications officer. I worked my way through call …

Let’s Have Some Fun

NTW is one of my favorite weeks of the year. I have been organizing NTW for a few years now. Our Assistant …

We Are The Ones in 9-1-1

See the Austin Police Department’s Facebook, Instagram and Twitter sites for a recruiting project we are working on. We just started a …

The Last Voice

When you work with a group of officers, especially if you tend to take the same shift rotation after rotation, you become …

How Are You Celebrating?

Proclamations, theme weeks, no-uniform days, cook-offs … there are so many ways to make the week special. Use the form below or add …

Officer Needs Assistance

It was not “my officer” but his cries for help pierced my soul just the same. “I have been shot!” are four …

Helping Hand

I began my life venture on the private side of Public Safety for a gated community. We were sworn officer, first responder, …

It Was Good to Know You

Early in my career, probably in 2004 or so I received a call from a man who lived in one of our …

Team Work

At approximately 1300 on June 7, 2016 we received a phone call from a very distressed young man who, along with two …

I Know My True North

I know my true North. We all have our own. The moral compass inside where our integrity pulls the needle to your …

Thunderbird Down

On June 2, 2016 the U.S. Air Force Academy was hosting the U.S. President for the 2016 commencement exercise and the Air …

Two Year Old Having a Seizure

I was working day shift on Thursday August 4, 2016 at the Call Taker position for the Wood County Central Communications Center …

Suicidal Victim Gets Help

On December 20, 2016 at 10:15 a.m., Dispatcher Catie Guzman was on duty in the Communications Center for the University at Buffalo …

Guardian of the County

I have had the pleasure of being a 911 dispatcher for police, fire and rescue for a little over ten years. I …

The Communications Family

What means the most to me about being a Telecommunicator? I have thought and pondered this question since it was first posted, …

That’s What We Do

I have been working for our agency for 28 years. I started part time and worked my way to Director in 6 …

Something More

September 11 2001, I sat and watched as our world changed as well as my view of the world, the blinders were …

Baby not Breathing

It was 0715 on my last night shift right before I was getting off at 0730 of my last shift for 4 …

That Moment…

January 5, 2016, started out like any other day shift. Day was busy with calls coming in asking for every division within …

Code Blue

I talked to you while you were home alone having a heart attack and couldn’t breathe. You quit talking to me before …

Goodbye my friend

I was on duty when a call came in from a tower that was not in our jurisdiction. I answered the phone …

Saving a Life

This occurred more than a decade ago. I received a call from a frightened, distraught woman. She purchased a pair of shoes …

Keep Going

My name is Melissa and I am proud to say that I have served in Public Safety for 22 years. Some good …

The Dispatcher’s Burden

I started my career as a 911 dispatcher my freshman year of college in 2010. At the time it was just a …

Just Today

So many of the stories over the years you think you will remember, just seem to blend into each other because what …

I Just Like Your Voice

It was a mid-December evening, around dinner time, when I answered a 911 call. Never knowing what’s going to be on the …

How we celebrate NPSTW @ UKPD

This year we chose to honor our Telecommunicators by having a giant banner that says “We Appreciate You” and we had everyone …

Telecommunicators, NPSTW Are Big News

This month, more than 300 newspapers have written about NPSTW and the recognition due public safety telecommunicators for their demanding and generally …

Kern County NPSTW 2016

This year at our center, located in Bakersfield California, we are having a blast ! Each shift has participated in a dress …

911 What Is Your Emergency?

Please click the link and watch Shreveport Fire Department Communications Division in action. Black Helmet Films, producer of the “Another 24” mini-series …

A Week of Appreciation and Food

Generally it is a week of appreciation and FOOD! Our Fire and EMS agencies along with our administrative staff provide a lunch …

A Special Week

This has been a special week for staff – on Monday the Fire Marshal’s office dropped off 3 foot sandwiches for each …

No Uniforms All Week

We are fortunate enough to work for a Department that is allowing us, ALL WEEK, with no uniform. Each day is a …

Franklin County PA NPSTW

Attached you will find a picture of a few of the dispatch staff from Franklin County, PA Department of Emergency Services. On …

The Promise

I have been a dispatcher with the Birmingham Police Department for more than 17 years. I began my career on the 3-11 …

My Memories of 9/11/01

As part of Arlington Public Library’s commemoration of the fifth anniversary of 9/11, we conducted a series of interviews with first responders …

Why I Love What I Do

I originally applied to be a Communications Officer because I wanted a foot in the door to the Public-Safety community. Little did …

Why I Am a Dispatcher

I have always wanted to be involved in law enforcement ever since I was a young child. I started my career in …

Save the Ice Cream

At the time, I was working at White Settlement Pd. The electricity was out for part of the city due to a …

A Life-Changing Call

(Recording of a 9-1-1 call in which a dispatcher guided a husband through CPR on his wife, who had collapsed.) I can’t …

Game Ideas for NPSTW

In the past we had played a few fun games that everyone seemed to enjoy. We have had a jar of different …

Remembering Why …

It seems that every day at work is the same old same old. I used to believe I was making a difference. …

Because We Have the Answers

It was April 27th in the year 2000. I applied for a job where my only personal knowledge consisted of what happened …

Telling Our Story

I didn’t plan to become a dispatcher. Like so many of my fellow brothers and sisters, I fell into the job as …

We Matter, We Save Lives

Every morning people wake up to get their day started. Ready to conquer their work day. Ready to complete the work load …

Not Like Every Day

That day that starts like every day. 911 calls, non-emergency calls, dispatching units, running names and vehicles, entering, locating, clearing, repeat, just …

A Day in the Life: My Story

My story is words. Words that alone are meaningless, but together, make up the very essence of my being. Words that changed me …

An Unusual 911 Call

This happened while I was working as a dispatcher for the Washington County Sheriffs Office in Blair, Nebraska. One morning I received …

It’s a BOY!

January 29th, 2015 started out in the dispatch center like any other day. We arrived at 0600 to start the shift, and …

Unexpected Negotiations

I started my career as a 911/police dispatcher in 1998 at the Salt Lake City Police Dept. I grew up listening to …

Self Dispatched First Responder

On 04/21/97, I began my journey as a public servant with the Shreveport Fire Department. Our agency is the primary PSAP and …

A Chance

The first thing he said when I answered the phone was, “I just shot myself in the heart.” Given that he was …

Nothing Else

My name is Wesley Hutchens and I have worked with Forsyth County 911 since May 2000 when I was hired as 911 …

GPS Saved a Life

Roughly six months ago I was working a radio when I was notified by a call taker that she received a 911 …

Grab a Shovel

I started with Bridgeton PD in September of 1978 as a police dispatcher. I had no previous experience dispatching and was pretty …

The Unsung Heroes

I began my career as a 911 telecommunicator in March 2012, after 4 years of working in emergency medical services. At the …

A Week of Events

We host a week of events. Mon-Fri we do “spirit week” and I pick a different theme for each day. We obtain …