A Telecommunicator may not be able to stop a moving car or a falling building, but we have the power to gather all the information and send our hero partners to save those in need.
Anyone who has witnessed a telecommunicator in action can clearly tell you what superpowers they have! They bring clarity and calm to chaos on a daily basis!
If you get a weird creepy feeling about a call, even when they are telling you that all is OK, dispatch it and tell your responders that something just doesn’t feel right.
Last year for National Public Safety Telecommunicators Week, we asked you to name your superheroes. Since we agreed you are ALL superheroes, we want to know this year what makes you that way – we’re talking SUPERPOWERS. That’s right, for our NPSTW contest this year, we want to know what …
It’s that time of year again! Use the form below or add a comment to tell us how you celebrate NPSTW.
She values customer service above all else; no matter how difficult or challenging a call might be, she is absolutely unflappable.
This crew has adapted and learned to leaned on one another to become stronger than ever.
A year ago, Cheryl Pelletier was promoted and took control of the Communications Center as its new manager. At that moment, there was a quick and deliberate turn to better times.
We are the undercover heroes because no one sees us, no one knows our names, what we look like, etc. T
Through all types of calls whether serious or mundane Dina is the consummate professional.
Very kind and always loves to help people in the communities!
One of the greatest dispatchers who cares about his officers.
Cares about all his officers on shift, always works above and beyond.
Her dedication, pride, and passion for this career and her officers is unmatched. This is her calling and she is an asset to her departments!
Kevin is one of those TC’s that, er, attracts the strange and unusual calls. This does not deter him from showing up with a smile for every shift.
My hat goes off to this dispatcher and much respect for what she accomplishes.
That day I learned what a HERO is. Even though I lost my father that day I still look at her for being strong and stepping up and doing what we do in our profession
Danielle loves to help people and get them the help needed in any emergency they might find themselves in.
There is no limit when you are rocking with Shift 1. They are too hip and too cool to allow the stressful calls get to them today.
Her dedication to the job is inspiration enough . The amount of people she helps everyday is amazing .
They dedicate their career to being the first voice that someone hears when they are having an emergency, the most important voice that many will never see.
“Fate whispered to the dispatcher, ‘ You cannot withstand the storm.’ The dispatcher whispered back, ‘I am the storm.”
She recently led the charge to implement text to 9-1-1 service in SD, a big accomplishment!
She spent countless hours over the next few months revamping the entire training program and getting us where we need to be.
She goes out of her way to boost morale and to keep us all going when things get tough!
She is a straight shooter when something should be fixed and when we are doing great.
Throughout the various facets of his life, he exudes what it means to be a Superhero and when an emergency call “rings”, Jeffrey Eaddy stands ready to answer and dispatch the call
We’ve faced staffing challenges and changes, shift changes, new procedures, severe weather, and COVID-19. Through all of the chaos this team has come out fighting.
What makes our center unique and why all of the dispatchers who work in my dispatch center inspire me is because through all of it and the pandemic they have thrived.
Frankln Chatman is a Telecommunicator I, who exemplifies the words inspiring and influential within our communication center.
She is not just my HERO she is the WHOLE centers HERO and everyone that has the pleasure of meeting her.
My Team of superheroes are my role models. They consistently inspire and motivate each other to do better than they did yesterday.
Our team hit it out of the ballpark last year and I can not begin to tell you how proud I am to call them my co-workers.
These Telecommunicators exemplify the motto calm voice in the dark night with nerves of steel and heart of gold.
She is a dedicated and fierce friend, leader and mom of two, who always goes above and beyond to ensure that her staff in the ECC are taken care of and loved.
But above their individual and collective excellence as public safety dispatchers, every one of them are wonderful people.
He’s always on top of public safety but most importantly officer safety!
She has a passion for her work that shines through in those moments where it matters, those moments that our officers depend on us for vital information, quick thinking and using good judgement.
As I said before, 9-1-1 operators are that calming voice we hear, but he has what his co-dispatchers call “a Dad voice”.
Ashley always goes above and beyond her normal dispatcher duties. She comes to work eager to work and is always willing to help.
Mr. Quiroga is compassionate, a hard worker, and knowledgeable and always ready to lend a hand to anyone in need.
I am thankful for David’s experience everyday. He has helped me become a better call-talker for the public and the police officers!
The storm brought new challenges for everyone in the area. The Team was able to adapt, overcome, and still make themselves available to help our City.
We have an entire 9-1-1 center full of heroes.
Not only did she prepare me for this job, but she also gave me the strength and courage to believe in myself and become a great asset for the public and the city of San Antonio.
Denise has been described as an octopus on steroids. She is a bright and shining star at our second home and definitely wears her cape well.
Helping to save lives is a part of what Tasharnda Gainey does every day, but her willingness to assist a stranger even during her off-hours earned her a heroism award.
From COVID-19 to civil unrest within the City of Richmond, Emergency Communications Officer Melanie Givens has remained committed to being an influential leader within rva911
Initially apprehensive, ECS Ward quickly adapted to change and has demonstrated exceptional leadership qualities and abilities.
Each year, we take some time to say thank you to our true first, first responders with National Public Safety Telecommunicators Week. This week is all about YOU! Emergency Communications Centers (ECC’s) around the world celebrate at different levels. Some agencies have elaborate themes and celebrate all week long, while …
She does it all showing concern for the citizens, officer safety, respect for all co-workers with a guaranteed daily smile on her face.
A dispatcher beyond her tenure, she is someone who sets the standard even for senior dispatchers.
My hero is my Uncle. For the past 1.5 years he has been battling lung and brain cancer (the same cancer that my mother succumbed to). He has the best spirit and outlook on his treatment and life. He was doing immunotherapy every 21 days and now had to restart …
Seattle 9-1-1 employees came to work daily, never knowing what they were walking into. Daily and nightly protests prevented safe access to the comm center, located at a downtown police station.
Through this loss, the dispatchers continued to be there to answer the calls for help; even though they were suffering on the inside, the callers couldn’t tell.
The thing that makes her stick out is that she has empathy for us dispatchers. She can tell when we need a little boost or encouragement; she can sense if something is going on in our lives.
On April 1, 2021, Southeastern Arizona Communications (SEACOM) Dispatcher Rob Satterfield celebrated 30 years as a volunteer and part-time dispatcher.
Lori retired from the road as a VCEMS EMT with over 20 years of service. She took her experience, care, and compassion to the Volusia County phone lines.
Our staff has continued coming to work with their superhero capes on ensured the utmost safety of our community.
These tireless individuals serve our public daily with respect, pride and passion. They are a critical part of our First Responder Community
Ahe never wants the limelight or nor does she do it for the recognition. She does it for the love of the people she serves and for the love of the job.
Melody Jones is an exceptional woman, a respectable human being, one would say a “superhero” for the love she has developed for others as a servant in public safety.
The Superheroes of RW911 quickly answered the call of duty to ensure the safety and security of their neighboring city.
In Miami, there is a grocery store named ‘Fresco Y Mas’ – it means Fresh and More. Freya is the epitome of ‘and more’.
I’m fortunate to work alongside an entire crew of heroes including superb dispatchers but Kelly tops the cake.
These incredible men and women are devoted to the safety of their residents and inspire those around them with their unparalleled level of service.
McDowell County Native serves her community selflessly always giving a 100% to help others.
This year we are using a global theme to express our appreciation for the amazing work the team at Yolo 911 does! We plan for themed days with foods, contests, prizes and activities.
Despite the tremendous stress levels, added work and uncertainty surrounding COVID, the superheroes of Umatilla County NEVER wavered one step.
Dispatcher Salnajs took her training into action and started doing the heimlich on Dispatcher Flynn. Dispatcher Salnajs’s amazing efforts saved Dispatcher Flynn’s life.
With the first epicenter of COVID-19 right here in our backyards, our staff of dispatchers, supervisors and support personnel went into overdrive.
I could never begin to thank him enough for being exactly what I needed on one of the worst days of our family’s life.
During a day off, February 15, 2021, around 1900, PSC III Kraut utilized his training from DPSC and his EMT class to save someone’s life.
Chris is as reliable as they come and no one on our shift ever feels like they are alone as long as he is close by.
The best group of dispatchers on the East Coast! I’m proud to be part of such a dynamic team where everyone has something to bring to the table.
The way I saw them pull together to help each other during this unprecedented time is commendable.
My team has been put through some of the worst calls and situations I have ever witnessed, and they all came out the other side standing stronger together.
We are constantly leaning on each other for support and guidance and are faced with new problems to solve every day.
This team of amazing individuals trusted me as we marched through the pandemic. Everything that was thrown at them they handled with grace and understanding.
Jen absorbs her training material so quickly. She is able to demonstrate her new skills with ease.
She assumed the role of Assistant Director a while back and wow!! She has really stepped up!
She learned the job during the height of COVID, when there were virtually no calls and still managed to become of the best callktakers we have ever had.
Heather Tompkins has a favorite saying. “I broke dispatch.” In fact, she has done so several times.
Kama has stepped into a new role of Lead TAC. Although it’s a bit overwhelming at times, she has taken it one step at a time and is learning the process quickly.
Michelle takes a down and dirty approach to Sex Offender Registrations. She goes above and beyond with her efforts to gather information.
I am inspired by a co-worker named Fatima Singleton, She is the epitome of being an invisible super woman.
We went to a Central Dispatch Center in July 2020, combining 3 agencies into 1. I became the 3rd shift supervisor and could not ask for a better crew.
I could go on and on about how motivating she is, because she is such a great co-worker. She has personally encouraged me to step out of my comfort zone so I can grow,
My superhero, is my best friend, partner on a daily basis at work, and I consider her to be a sister.
Rachel Fuller is so much more than a supervisor. She is an encourager, an advocate, and an example of the dispatcher we all want to be when we grow up.
These individuals go above and beyond the call of duty every shift providing critical support in translation services, fire and medical dispatching, and coordinating with Japanese resources for our Marine Corps base.
I believe every one of our dispatchers are heroes, during these trying times. Covid-19 has changed every aspect of our daily functions.
Although I’ve only been here just less than two years, it didn’t take me long to realize the incredible work ethic and desire to continually improve and learn displayed by Shilo.
I have been very blessed to have a person who continues to support and encourage our center and myself as a 911 dispatcher even though she has hung up her headset.
In her 4 years in this job she has become a CTO, TIC, Leader of the Center Employee Outreach Program as well as many self-initiated certifications she works on with FEMA and our parent companies.
Robbins’ team spent their “down time” when not answering phone calls or radio traffic during their 12-hour shift cutting out hearts and writing uplifting messages on them.
Amy is the most selfless person I know. If a shift needs to be covered, she covers it. If someone takes a tough call, she is right there checking on you.
They have dealt with staffing shortages, platoon changes, management changes, cutbacks, retirements, Covid restrictions and we are going through major technology upgrades (CAD, phones etc.).
The dispatchers of the Lake County Sheriffs Office in Tennessee, are real small town superheroes. A small agency, but all of them with big hearts!
Kellie is one smart young lady that truly knows what’s she’s doing. Doesn’t get flustered at all. She is AWESOME!!!!
My SUPERHEROES no matter how cliche it may sound to some of you are my wife and kids. My wife is the absolute most supportive wife anyone could ask for who works in this profession.
Ms. Lee has always been a constant source of encouragement and knowledge for me. She deserves to be recognized for what she does and the dispatchers that she has molded and still mentors.
There are many trials she has overcome with a positive attitude and the drive to continue helping our community in her position as call taker, dispatcher, training officer, supervisor and the awesome shift commander that she is today.
They care about people and enjoy being the lifeline with the steady voice of calm in the storm the ones who know how to handle emergency situations and do it with grace and style.
[Includes five submissions.] Without this man I would have never made it where I am today. Everyday he inspires me to be better than I was the day before.
These are my peeps, the calm behind every cry for help. You’ll never see their face, but you will always hear their voice. Good or bad, they have your back and mine. While we might not have “protected status”, we protect each other from one call to the next. These …
I am completely inspired and hope to achieve half of what she’s done for the future of our communications center!
Dawn has not faltered at all in being an amazing supervisor, and I pray we keep her for many years to come.
Amanda is compassionate and very smart in what she does, she goes beyond the call of duty in her position and she can multi-task in many disciplines.
My superhero is all of my PSTs. This group cares for each other and the district they serve and inspire me every day.
My “superhero” is the sheriff in our small county. Doc has not let the pandemic slow him down at all. He makes time for everybody mostly at the expense of his own personal life.
NPSTW contest coming soon! It’s been a tough year, and we know that all of you are superheroes, but now we want to know who inspires YOU, in or out of the ECC? Maybe it’s the person who was there for you when you needed it most. Or the one …
During NPSTW 2020 a number of the agencies we dispatch, are providing meals to the team in appreciation for their hard work and dedication. In addition, one of our fire based customers created the video in honor of the 60-Control team.
We had an employee appreciation event that had to be cancelled due to COVID-19, because it was scheduled at an off-site venue. We reached out to all of our public safety agencies that we dispatch for and asked them to send videos thanking our telecommunicators. We have had a great …
We are celebrating our Telecommunicators all week long at DECC despite the pandemic. We have several activities lined-up throughout the week.
Our center decided to still celebrate the week but only partaking in limited activities at this time. The theme of the week is “Wellness”! In all facets of life, we need to make sure we are taking care of ourselves physically and mentally. If you do not take care of …
As far as I know it has been postponed, however myself and 2 other supervisors on my shift have decided to reward our personnel with gifts. Since we are on 12 hour shifts, we are doing something different each day we are at work. Today (Saturday), we did scratch-offs (Positive …