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This.Is.Dispatch.

This.Is.Dispatch Dare to listen in to experience a day in the life of a 9-1-1 dispatcher. You never know what's waiting for you on the other end of the line but we're always ready; whether it's an emergency, a trauma, an adult or child, a misdial or just a general …

Fairfax County Thank You

Public safety personnel from our Police Department, Sheriff’s Office and Fire and Rescue Department take a moment to say thanks to the …

New Year’s Eve

Many years ago I was working the 3pm to 11pm shift on December 31st. I got a call around 11 pm from a …

PSTs Honored, Recognized in the News

In the weeks leading up and beginning this week, many local and national newspapers have published stories about NPSTW. Some have recognized individuals, …

Lost Boy

I started my career in 1978, working for the Casper, WY, Police Department. I hadn’t been there long when I took a …

Each Call Could Mean a Life

Many years ago I started this journey, a journey to become an underappreciated seldom seen very important part of emergency services. I …

The Reason

I grew up in a small town (Ionia) near here. I watched Emergency on TV when I was young, but never thought …

A Message From APCO’s President

This past year has shown a light on public safety telecommunicators. In September, APCO initiated a campaign to ensure that the federal …

9-1-1 — Vital and Complex

I started my career with the Jacksonville Sheriff’s Office in 1993 as an emergency communications officer. I worked my way through call …

Let’s Have Some Fun

NTW is one of my favorite weeks of the year. I have been organizing NTW for a few years now. Our Assistant …

We Are The Ones in 9-1-1

See the Austin Police Department’s Facebook, Instagram and Twitter sites for a recruiting project we are working on. We just started a …

The Last Voice

When you work with a group of officers, especially if you tend to take the same shift rotation after rotation, you become …

How Are You Celebrating?

Proclamations, theme weeks, no-uniform days, cook-offs … there are so many ways to make the week special. Use the form below or add …

Officer Needs Assistance

It was not “my officer” but his cries for help pierced my soul just the same. “I have been shot!” are four …

Helping Hand

I began my life venture on the private side of Public Safety for a gated community. We were sworn officer, first responder, …

It Was Good to Know You

Early in my career, probably in 2004 or so I received a call from a man who lived in one of our …

Team Work

At approximately 1300 on June 7, 2016 we received a phone call from a very distressed young man who, along with two …

I Know My True North

I know my true North. We all have our own. The moral compass inside where our integrity pulls the needle to your …