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Baby not Breathing

It was 0715 on my last night shift right before I was getting off at 0730 of my last shift for 4 …

That Moment…

January 5, 2016, started out like any other day shift. Day was busy with calls coming in asking for every division within …

Code Blue

I talked to you while you were home alone having a heart attack and couldn’t breathe. You quit talking to me before …

Goodbye my friend

I was on duty when a call came in from a tower that was not in our jurisdiction. I answered the phone …

Saving a Life

This occurred more than a decade ago. I received a call from a frightened, distraught woman. She purchased a pair of shoes …

Keep Going

My name is Melissa and I am proud to say that I have served in Public Safety for 22 years. Some good …

The Dispatcher’s Burden

I started my career as a 911 dispatcher my freshman year of college in 2010. At the time it was just a …

Just Today

So many of the stories over the years you think you will remember, just seem to blend into each other because what …

I Just Like Your Voice

It was a mid-December evening, around dinner time, when I answered a 911 call. Never knowing what’s going to be on the …

How we celebrate NPSTW @ UKPD

This year we chose to honor our Telecommunicators by having a giant banner that says “We Appreciate You” and we had everyone …

Telecommunicators, NPSTW Are Big News

This month, more than 300 newspapers have written about NPSTW and the recognition due public safety telecommunicators for their demanding and generally …

Kern County NPSTW 2016

This year at our center, located in Bakersfield California, we are having a blast ! Each shift has participated in a dress …

911 What Is Your Emergency?

Please click the link and watch Shreveport Fire Department Communications Division in action. Black Helmet Films, producer of the “Another 24” mini-series …

A Week of Appreciation and Food

Generally it is a week of appreciation and FOOD! Our Fire and EMS agencies along with our administrative staff provide a lunch …

A Special Week

This has been a special week for staff – on Monday the Fire Marshal’s office dropped off 3 foot sandwiches for each …

No Uniforms All Week

We are fortunate enough to work for a Department that is allowing us, ALL WEEK, with no uniform. Each day is a …

Franklin County PA NPSTW

Attached you will find a picture of a few of the dispatch staff from Franklin County, PA Department of Emergency Services. On …

The Promise

I have been a dispatcher with the Birmingham Police Department for more than 17 years. I began my career on the 3-11 …

My Memories of 9/11/01

As part of Arlington Public Library’s commemoration of the fifth anniversary of 9/11, we conducted a series of interviews with first responders …

Why I Love What I Do

I originally applied to be a Communications Officer because I wanted a foot in the door to the Public-Safety community. Little did …

Why I Am a Dispatcher

I have always wanted to be involved in law enforcement ever since I was a young child. I started my career in …

Save the Ice Cream

At the time, I was working at White Settlement Pd. The electricity was out for part of the city due to a …

A Life-Changing Call

(Recording of a 9-1-1 call in which a dispatcher guided a husband through CPR on his wife, who had collapsed.) I can’t …

Game Ideas for NPSTW

In the past we had played a few fun games that everyone seemed to enjoy. We have had a jar of different …

Remembering Why …

It seems that every day at work is the same old same old. I used to believe I was making a difference. …

Because We Have the Answers

It was April 27th in the year 2000. I applied for a job where my only personal knowledge consisted of what happened …

Telling Our Story

I didn’t plan to become a dispatcher. Like so many of my fellow brothers and sisters, I fell into the job as …

We Matter, We Save Lives

Every morning people wake up to get their day started. Ready to conquer their work day. Ready to complete the work load …

Not Like Every Day

That day that starts like every day. 911 calls, non-emergency calls, dispatching units, running names and vehicles, entering, locating, clearing, repeat, just …

A Day in the Life: My Story

My story is words. Words that alone are meaningless, but together, make up the very essence of my being. Words that changed me …

An Unusual 911 Call

This happened while I was working as a dispatcher for the Washington County Sheriffs Office in Blair, Nebraska. One morning I received …

It’s a BOY!

January 29th, 2015 started out in the dispatch center like any other day. We arrived at 0600 to start the shift, and …

Unexpected Negotiations

I started my career as a 911/police dispatcher in 1998 at the Salt Lake City Police Dept. I grew up listening to …

Self Dispatched First Responder

On 04/21/97, I began my journey as a public servant with the Shreveport Fire Department. Our agency is the primary PSAP and …

A Chance

The first thing he said when I answered the phone was, “I just shot myself in the heart.” Given that he was …

Nothing Else

My name is Wesley Hutchens and I have worked with Forsyth County 911 since May 2000 when I was hired as 911 …

GPS Saved a Life

Roughly six months ago I was working a radio when I was notified by a call taker that she received a 911 …

Grab a Shovel

I started with Bridgeton PD in September of 1978 as a police dispatcher. I had no previous experience dispatching and was pretty …

The Unsung Heroes

I began my career as a 911 telecommunicator in March 2012, after 4 years of working in emergency medical services. At the …

A Week of Events

We host a week of events. Mon-Fri we do “spirit week” and I pick a different theme for each day. We obtain …

NPSTW Cook-off Competition

Our center is looking at doing a friendly cook-off competition with other local center.  We do not have a commercial kitchen and …

My Opinion

I know the phrase “everybody has got one.” These are just my thoughts and not intended to offend anyone. Working in the …

Giving back

On the afternoon of 7/11/07 I was at work in Jacksonville, NC at a rehab facility for teen sex offenders when I …

About NPSTW

Every year during the second week of April, the telecommunications personnel in the public safety community, are honored. This week-long event, initially …

Have Some Fun With Theme Days

Many agencies choose to celebrate NPSTW with dress themes for different days during the week. Here are some of their ideas from …

NPSTW 2015: Cajun Theme

Every year for National Telecommunication week we pick a theme and go all out with it. We decorate our break room, host …

NPSTW 2007: Open House

Union Township celebrated Telecommunications week by hosting an open house for our Communications Specialists (dispatchers) and their families. We felt it was …