Our center is very unique, as it is located in a University setting. We have an average daily population of over 80,000 on our Twin Cities campus alone, which would make us the 6th largest city in the state, within the cities of Minneapolis and St. Paul. We have an …
During the peak of the hurricane our center received quadruple the amount of calls than we do on a “normal” day. Every single person at the center had to put their personal lives on hold
Our job is truly one of the most demanding, stressful, thankless positions there is in a police department. And most of us make it look effortless.
People don’t call us to tell us about their wonderful day. They don’t call us to tell us that they love the police. We don’t hear about someone’s great day. We hear their worst.
Every dispatcher I have worked around handles every call as if it was someone dear to them, motivated to assist any situation that is on the other end of the phone.
Over a 437 square mile area, there are 89 officers that help keep roughly 180,000 students and 22,000 staff members safe during a normal school day.
Most people, if butchering Queen’s Bohemian Rhapsody so poorly the karaoke mic gets shut off, would hang their heads and exit stage left.
The chilling fear I sensed in my callers’ voices was nothing short of numbing. It is not until we get a call like this that we fully appreciate the significance of our extensive training.
We’re a small center in North Idaho and have a great little dedicated group of dispatchers that have been through some really horrible incidents, as do most in this field.
Gwinnett County 911 Dispatchers are a team as a whole. Although we work four separate rotations we still continue to assist each other across the board.
I work with an awesome group of telecommunicators! We have been through tornados, floods, blizzards, an active shooter situation and two LOD deaths together.
Miami-Dade Fire Rescue Dispatchers and Supervisors dispatch approximately 230,000 Fire and EMS emergencies per year.
Covering the whole state by yourself can get very hectic at times.
On April 3, 2018, at approximately 12:45 p.m., an active shooter incident took place at the YouTube campus located in San Bruno.
The fast paced, life and death nature of emergency medical dispatch requires competence, professionalism, accuracy, speed AND compassion…all of which are improved by eating a good lunch!
Is staffed with 16 full time telecommunicators who have a passion to help the community and have dedicated their lives in assisting others in their time of need.
When we think of who deserves to be treated to lunch, we thought our neighbors over at MCSO would be surprised and pleased to have a treat.
Our dispatch center works hard day in and day out. We are the busiest FHP Communication Center in the state.
Floyd 911 is a group of 31 individuals that come together as a family to serve their community as if they were helping one of their own.
We are very busy 24/7 as most centers are however we are a unique control center for the county.
“Woof” everyone! I think that means hello in the human world. My name is TC, that’s short for Telecommunicator.
We have not only improved the safety and response capabilities of our public safety personnel, but also the safety and well-being of our community.
Guys! I’m so excited! Our small little dispatch center in NW Kansas is going “under the knife!”
We are responsible for providing service to the soldiers, family members, and civilians on an Army installation.
The major incidents of 2018 made for some overwhelmingly long days in our communication center.
I only have 3 years on so I get to work the late shift … What I love especially about our shift is that we all work together, we don’t let others fail.
Our geographic call answer area is 133,318 sq km or 82,840 sq miles and we provide fire dispatch services through the entire region.
To be a part of this family. I was gonna have to fight. I felt like a freshman at school. A new school. And it was terrifying.
Often, we are called silent heroes that sometimes are forgotten. We strive to be heard and brag about not only how hard we work, but also about being human.
All of our team members are EMD-certified, providing emergency childbirth, CPR, bleeding control and other life-saving instructions over the phone before first responders even arrive.
As the bravo platoon shift commander, I wish all centers could be bought lunch.
These are a fine group of people, who have had very little recognition (just like a lot of agencies).
Our center has dealt with tragedies such as the 911 terrorist attacks to Super Storm Sandy and beyond.
The West Safety Services Emergency Call Relay Center (ECRC) might be the busiest 911 call center you’ve never heard of.
This year we are celebrating our heroes with a super hero theme. We have a week planned of lots of games, activities and food, of course!
Our comm center has been through the struggle for the past four years as we consolidated down into one center.
APCO should buy my team at Lewiston Auburn 911 lunch because they are one of the busiest PSAP’s in the State of Maine and they are Rock Stars!
I have watched the Center completely reorganize and come out as two professional workplaces.
The Richmond Department of Emergency Communications is the second-busiest 911 center in Virginia, receiving 446,191 emergency calls in 2018.
Much like other agencies, we are going through a bit of a staffing crisis currently with dispatchers working multiple mandatory 18 hour shifts during their rotation
While we know that all dispatch centers are great, we think our team is amazing and they demonstrate professionalism, dedication, and compassion every day.
What makes Fayette County 911 THE Dream Team? Where should we begin?
Our communication center has gotten better every year at celebrating this week! Themed days, from Viva La 911, to Luaus! Our supervisors allows us to do no-uniforms all week with jeans! And even some of the local businesses have got involved and donated food and beverages to our team …
At Jasper County Emergency Services, we aren’t just co-workers/employees, we are a work family, a WAMILY.
Whether handling officer-involved shootings or a massive (7.1) earthquake, this resilient team digs deep and works together like none I have seen.
While I could bore everyone with the stats on my center and all the work we do, it’s really preaching to the choir.
OPCD celebrates NPSTW just like New Orleans celebrates Mardi Gras!! Party, party, party! We have themed days like Nerd Day. We also have BBQ’s out back and we are given gifts from our Supervisors and Executive Director. We end the party with a Proclamation Ceremony at the City Council Chambers …
The team I work with deserves to be treated to a free lunch for all the hard work they do everyday.
There are 15 full-time and 7 part-time, exceptional, dedicated and hard working professionals that are spending their time making a difference.
Just like every other agency out there…we all work long, hard hours. We miss holidays and special events with our families.
We would love for APCO to buy use lunch because food makes us happy and we make an awesome Christmas card!!
We are a rural Iowa community and in 1993 did not even have 911 addressing in place.
I could not ask for a better group of dispatchers, employees, friends and family as we consider ourselves, to work with
In the last few years we have pulled together and worked impossible hours when we have been even more shorthanded than we are now,
HCFA is a strong and stable 911 dispatch communications center that provides services to fire/EMS agencies in parts of San Diego County.
“The Best of the Best,” every employee here goes above and beyond the call of duty every day.
Our telecommunicators are both call takers and dispatchers simultaneously; they work long hours and often stay past their regularly scheduled 12 hour shifts.
Throughout the past year, Denver 911 faced extraordinary challenges and circumstances with compassion, kindness and grace.
Whenever some kind of tragedy occurs in our county, our dispatch center tends to work together in the chaos that comes with it.
Northern911 offers Voice over Internet Protocol (V911) emergency call taking to carriers across North America.
On November 28, 2016 I became the person on the other end of a 911 call.
We have an amazing staff of dedicated 911 professionals who consistently go above and beyond.
Roanoke is the “Star City” of Virginia and its E-911 center happens to be full of stars.
We work in a small tight knit community serving folks we know on a first name bases. From August 2017 to March 2018 we suffered great loss.
Personally I wish that we could buy lunch for ALL the communication centers around the country as we are each distinct and special in our own way
We loved pitching in at APCO 2018 and working together to make such a successful event.
Our staff continues to shine and support each other, the community and other agencies; standing up to any challenge presented to us.
I have been with the Staunton City Police Department a little over a year and have seen what our telecommunications center does on a daily basis.
The City of Atlanta E911 Communications Center is deserving of lunch because we ARE the true Super Bowl CHAMPIONS!
We are a fairly newly consolidated center, and our dispatchers have suffered a ton of changes over the last few years.
Myself and co-supervisor Maura Maschinski have created a list of quizzes and contest that started on February 3rd. Contest includes perfect attendance through March 30th. 100% on QA’s through March 30th, dispatch quizzes, reciting the department’s mission statement upon management’s request, etc. We purchased pretend money that looks so real …
As the liaison for the Tallahassee Fire Department to the CDA, I wanted to take a moment to tell you about our “First” First Responders.
I have seen this team deal with an impending hurricane, a school shooting and responding to the call for help from a neighbor county after Hurricane Michael.
This past year, the Shawnee telecommunicators faced continuous change, a nation-wide staffing shortage, as well as, the evolution of the 9-1-1 industry.
In addition to being the most fun, comedic, and entertaining group you will ever meet, we also have a chief-approved, live-in unicorn.
It sounds cliche but we truly are a family that will do anything for each other.
In 2018, the whole center stepped up and took massive amounts of training, in addition to their daily dispatching duties.
I wanted to share a story that shows the team’s dedication to our jobs as well as a proven testament to what we are capable of.
While our dispatch family knows how to have fun no matter what we are doing, our jobs are serious and we get the job done when called upon.
In the short time since our Consolidated Dispatch Center went live in October 2018, our Telecommunicators have done a spectacular job.
“I am surrounded by 1000 people, Miami!” yelled the frantic Trooper during a recent demonstration in our city.
We had a fun filled week! We played Telecommunicator Bingo, Jelly Bean count and ” How well do you know your co-worker? “during the week. The games seemed to be a big hit and we only did them on certain days. We had raffles and also did Candy Grams. We …
West Chester is singing the praises of its unsung heroes this week during National Public Safety Telecomunnicators Week (NPSTW). NPSTW is celebrated every second week of April as a way to say “thank you” to 911 emergency dispatchers for their commitment to public service. As first responders, dispatchers are often …
This year we celebrated with an all new dedication video. The video was full of “thank you’s” and gratitude from fellow airport employees. Dispatchers enjoyed ice cream sundaes from Cold Stone Creamery as they watched the video. The dispatchers were also given gift bags full of goodies and t-shirts.
We had a theme week for our center which included: Crazy Hat/Hair Day, Decade Day, Hippie Day, Beach Day, Cowboy/Farmer Day, Patriotic Day and more! We have had treats delivered every day our dispatchers and folks have come in on all shifts to say THANK YOU for what you do. …
We have put a lot of work into the week and have made it very successful. This week has been a theme week with dressing up each day from GREASE, Mardi Gras, Western Day, Marvel, Aloha Friday. We were able to give each Dispatcher a SWAG Bag with a personalized …
Dear Fellow Dispatchers, Operators, Telecommunicators, You deserve to be celebrated for the services you provide to your community and the field personnel of the agencies that you dispatch. I celebrate YOU! You deserve to be recognized for the sacrifices you make; working nights, holidays, weekends with little to no sleep. …
This year we did a make your own trail mix bar! We bought trail mix favorites by the pound at a local store and supplied Tupperware to everyone for storing. It was a great alternative to the sugary donuts and cakes we have had in the past! Then on Wednesday we …
Our week is jam packed to celebrate the hard work all of our dispatchers put in! Monday our Admin staff provided breakfast! Tuesday the shifts got pizza for dinner! Wednesday and Friday San Bernardino County Firefighters Local 935 is doing a BBQ and has invited all of their personnel to …
We have a week long celebration of our staff. Each day is sponsored by a different group within the Sheriff’s office from Police Officer’s Guild to the various Union’s representing the Comm. Center to the S.H.E.R.I.F.F. Fund to the Soup Ladies (www.soupladies.org). Each day has a different theme and food/beverages …
David J. Redl, Assistant Secretary for Communications and Information and NTIA Administrator, published this piece marking National Public Safety Telecommunicators Week and recognizing the men and women who work behind the scenes. https://www.ntia.doc.gov/blog/2018/celebrating-nation-s-public-safety-telecommunicators
Thought I would just send you the poem that I wrote for this week. You can see it on FB by this link or read below Nine One One Nine one one Linking life out of death On the worst days of life A loved one’s last breath All the …
Here is a nice piece done on dispatchers for NPSTW 2018
From April 8 to 14, our Public Safety Communications Center will celebrate with themed dress attire, a window decorating competition, Ding Awards, a light-hearted awards reception and more. We provide lunch , we do snow cones , we have an article featured in our local work newsletter highlighting our men …
Good evening, Virginia. On this first day of National Public Safety Telecommunicators Week, I want you to know how grateful I am and the Board is for the work you do, the way you do it, and the support and energy you give each other and this Chapter. Attached is my take …
In support of National Public Safety Telecommunications Week, I posted the following on our Facebook page. Today, April 8, 2018 begins National Public Safety Tele Communicators Week and it continues until April 14. Every year during the second week of April, telecommunications personnel in the public safety community are honored. …
The Emergency Communications Center at the Polk County Sheriff’s Office celebrates PSTW every year and this year is no different. The enclosed photo is the kickoff day for the week and is Charlie shift celebrating with pajama day and breakfast made for them. We have theme days and lunch planned …
During the week of April 8 – 14, 2018, our emergency communications centers around the country will be celebrating their public safety telecommunicators in a variety of ways. One of the simplest and easiest ways to celebrate these professionals is through recognition of what they do every day, which is …
This is how Jefferson Co. E-911 will be celebrating and our memo that we sent out: Jefferson Co. E-911 is please to announce the plans/schedule for National Public Safety Telecommunicators Week. THEME DAYS: Each day will have a theme assigned to it. Food that day will be based on the …
Sweets Day, Meal Day, and Casual Dress Day to wear 911 T-shirts jeans and sneakers. Color your Tiki mask and Hawaiian shirt and post on lockers. Name your Luau bear. Create a recipe for tropical drink. Create recipe using SPAM. Photo booth for group photos of shifts. Gift bags and …
Our County Commissioners signed a proclamation at their last meeting. Also, I will be bringing in Ice Cream and Sundae toppings (chocolate/butterscotch syrup, sprinkles, whip cream, cheries, etc) for all the shifts. Also, we plan to take a couple of dispatchers to the local radio station to do an on …
Each team (T1Days, T1Nights, T2Days, T2Nights) are making large window decorations telling the story of the history of each agency we are partnered with (we are a combined communications center). Our Support Services Unit (training academy) will decorate 2 windows with the overall history of 911 and 911 around the …
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