Currently browsing

Page 3

Far and Away but Saving Lives is The Way

Telecommunicators are important in law enforcement and to the community.  They are the first people you call when there is trouble. They get calls as small as a cat getting stuck in a tree or …


Public safety telecommunicators save lives every day. They are the unsung heroes who have an undying dedication to everyone. No matter what, they have to be on-call and ready for the day. They can’t ever …


If telecommunications needed one superpower, it would be telepathy. Telepathy would eliminate the need for the calls in its entirety and would drastically decrease the amount of time needed to get help to our public …

They have the superpower to help others

Public safety communicators have the power to help people however they can. If someone calls in trouble they have the ability to help them in every way possible. They help save people from fires, robberies, …


Besides the ability to multitask, Public safety telecommunicators must have DISCERNMENT. You have to be able to use your common sense, listening skills, and training and apply it to the situation you are dealing with. …

Civilian Superheroes

Fingers as fast as a speeding bullet, ears tuned in to every background noise coming through the headset.. We never back down when our community needs us. Telecommunicators have tender hearts and a desire to …


I think the greatest Superpower that WE have as Telecommunicators is [com]Passion. We are passionate about the communities that we serve, the First Responders that we work with and that passion and compassion we have …

Nerves of Steel

Being a telecommunicator is not for the weak. One must possess nerves of steel and a sense of calm to take calls ranging from non emergency to complete hysteria and the worst emergency imaginable. You …

Dispatchers need to be The Flash

Dispatchers should all be The Flash.  By the time the caller told us what was going on, we would have ran over there, got all the info we needed and back on the phone and …

Natural 20 Healing

To be on the phone with a distraught parent/spouse/child and able to save their loved one who just died – that would be an amazing gift. The cries of the RP get to me, because …

911 Vision

As emergency operators we often have to place ourselves in the callers situation to better understand what is going on or to visualize their exact location.  We would really benefit from the power or ability …

Compassion Fatigue as Renewable Energy

There are many incredible superpowers that we already claim as Telecommunications ROCKSTARS, from bionic hearing to supersonic multitasking to our automatic skill in switching from reclining in our seat to sitting straight up in our …

Multi task

Dispatchers have the super power of Multi tasking! Phones/ Radios / Police / Fire / EMS / Public callers – happy, hysterical, mad, mental, upset, deaf, etc…/ coworkers/ computers / multiple screens / paper work …

Man (And Woman) of Steel!

Faster (at typing) than a speeding bullet, stronger (mentally) than the raging seas. Able to quell the fears and command the response from a single console. The calm in the chaos, the voice in the …

Weather Warriors

We brave the worst that Mother Nature has to offer just to get to work sometimes!  Hurricanes, blizzards, flooding?  No problem.  We leave our families to go to work in some of the worst of …


No matter the situation self composure, transmitted  over the radio or phone, shows that you are keeping it together for the caller. It defines that your doing your best for them to see it thru. …

Remote Viewing

I think Public Safety Telecommunicators should have the ability to REMOTE VIEW through the reporting parties eyes. What a superpower it would be!  This would be very helpful when a reporting party is in shock …

Listen carefully!!

This super power is determining the difference between an actual emergency or a mentally unstable caller making up a story with no emergency at all.

Super Hearing

A Telecommunicator may not be able to stop a moving car or a falling building, but we have the power to gather all the information and send our hero partners to save those in need.


If you get a weird creepy feeling about a call, even when they are telling you that all is OK, dispatch it and tell your responders that something just doesn’t feel right.

Telecommunicators, Activate Superpowers

Last year for National Public Safety Telecommunicators Week, we asked you to name your superheroes. Since we agreed you are ALL superheroes, we want to know this year what makes you that way – we’re …

How Are You Celebrating?

It’s that time of year again! Use the form below or add a comment to tell us how you celebrate NPSTW.

Kathrine Little

She values customer service above all else; no matter how difficult or challenging a call might be, she is absolutely unflappable.


This crew has adapted and learned to leaned on one another to become stronger than ever.

The Remarkable Cheryl Pelletier

A year ago, Cheryl Pelletier was promoted and took control of the Communications Center as its new manager. At that moment, there was a quick and deliberate turn to better times.

Undercover Heroes

We are the undercover heroes because no one sees us, no one knows our names, what we look like, etc. T

Dina Volkman

Through all types of calls whether serious or mundane Dina is the consummate professional.

Mike the GOAT

One of the greatest dispatchers who cares about his officers.

Mike Ratterre

Cares about all his officers on shift, always works above and beyond.

Kathy DeGracia

Her dedication, pride, and passion for this career and her officers is unmatched. This is her calling and she is an asset to her departments!

It Took Only One

My hat goes off to this dispatcher and much respect for what she accomplishes.

Kim Wingate

That day I learned what a HERO is. Even though I lost my father that day I still look at her for being strong and stepping up and doing what we do in our profession

Not all heroes wear capes

Danielle loves to help people and get them the help needed in any emergency they might find themselves in.

Too Hip Too Cool

There is no limit when you are rocking with Shift 1. They are too hip and too cool to allow the stressful calls get to them today. 

Queen Anne’s County 911 Our Heroes

They dedicate their career to being the first voice that someone hears when they are having an emergency, the most important voice that many will never see.

Dispatch Strong

“Fate whispered to the dispatcher, ‘ You cannot withstand the storm.’ The dispatcher whispered back, ‘I am the storm.”

Maria King

She recently led the charge to implement text to 9-1-1 service in SD, a big accomplishment!

She’s got the POWER

She spent countless hours over the next few months revamping the entire training program and getting us where we need to be.

La Tina Johnson

She is a straight shooter when something should be fixed and when we are doing great.


Throughout the various facets of his life, he exudes what it means to be a Superhero and when an emergency call “rings”, Jeffrey Eaddy stands ready to answer and dispatch the call

LVSO Telecommunications Team

We’ve faced staffing challenges and changes, shift changes, new procedures, severe weather, and COVID-19.  Through all of the chaos this team has come out fighting. 

Franklin “Big Cat” Chatman

Frankln Chatman is a Telecommunicator I, who exemplifies the words inspiring and influential within our communication center. 

Jan King

She is not just my HERO she is the WHOLE centers HERO and everyone that has the pleasure of meeting her. 


My Team of superheroes are my role models. They consistently inspire and motivate each other to do better than they did yesterday.

Our Center

Our team hit it out of the ballpark last year and I can not begin to tell you how proud I am to call them my co-workers.

Best Dispatchers Ever!

But above their individual and collective excellence as public safety dispatchers, every one of them are wonderful people.

My Hero: Courtney Kirkland

She has a passion for her work that shines through in those moments where it matters, those moments that our officers depend on us for vital information, quick thinking and using good judgement.

Ashley Marie

Ashley always goes above and beyond her normal dispatcher duties. She comes to work eager to work and is always willing to help.

Forever a Superhero

Mr. Quiroga is compassionate, a hard worker, and knowledgeable and always ready to lend a hand to anyone in need. 

Puts the Super in Supervisor

I am thankful for David’s experience everyday. He has helped me become a better call-talker for the public and the police officers!

Monica Garcia

Not only did she prepare me for this job, but she also gave me the strength and courage to believe in myself and become a great asset for the public and the city of San Antonio.

To Infinity and Beyond!!!!

Denise has been described as an octopus on steroids. She is a bright and shining star at our second home and definitely wears her cape well.

ECO of the Year Melanie Givens

From COVID-19 to civil unrest within the City of Richmond, Emergency Communications Officer Melanie Givens has remained committed to being an influential leader within rva911

A Message from APCO’s President

Each year, we take some time to say thank you to our true first, first responders with National Public Safety Telecommunicators Week.  This week is all about YOU!   Emergency Communications Centers (ECC’s) around the world …

Melissa Pimentel

A dispatcher beyond her tenure, she is someone who sets the standard even for senior dispatchers.

Beating Cancer

My hero is my Uncle. For the past 1.5 years he has been battling lung and brain cancer (the same cancer that my mother succumbed to).  He has the best spirit and outlook on his …

Unseen Heroes of Seattle

Seattle 9-1-1 employees came to work daily, never knowing what they were walking into. Daily and nightly protests prevented safe access to the comm center, located at a downtown police station.

The Putnam County Team

Through this loss, the dispatchers continued to be there to answer the calls for help; even though they were suffering on the inside, the callers couldn’t tell.

Julie “Tiger” Kelly

The thing that makes her stick out is that she has empathy for us dispatchers. She can tell when we need a little boost or encouragement; she can sense if something is going on in our lives.

Rob Satterfield

On April 1, 2021, Southeastern Arizona Communications (SEACOM) Dispatcher Rob Satterfield celebrated 30 years as a volunteer and part-time dispatcher.

Mamma Lori Styx

Lori retired from the road as a VCEMS EMT with over 20 years of service. She took her experience, care, and compassion to the Volusia County phone lines.

April Nicole

Ahe never wants the limelight or nor does she do it for the recognition. She does it for the love of the people she serves and for the love of the job.

“The Invisible Seam”, Melody Jones!

Melody Jones is an exceptional woman, a respectable human being, one would say a “superhero” for the love she has developed for others as a servant in public safety.

TEAM Raleigh-Wake 911

The Superheroes of RW911 quickly answered the call of duty to ensure the safety and security of their neighboring city.

Freya in Miami Y Mas

In Miami, there is a grocery store named ‘Fresco Y Mas’ – it means Fresh and More. Freya is the epitome of ‘and more’.

Mrs. King

I’m fortunate to work alongside an entire crew of heroes including superb dispatchers but Kelly tops the cake.

Karen Stepp

McDowell County Native serves her community selflessly always giving a 100% to help others.

Our Team Means The World to Us!

This year we are using a global theme to express our appreciation for the amazing work the team at Yolo 911 does! We plan for themed days with foods, contests, prizes and activities.

Resilient Super Heroes

Despite the tremendous stress levels, added work and uncertainty surrounding COVID, the superheroes of Umatilla County NEVER wavered one step.

Saved By The Bread

Dispatcher Salnajs took her training into action and started doing the heimlich on Dispatcher Flynn. Dispatcher Salnajs’s amazing efforts saved Dispatcher Flynn’s life.

The 60 Control Team

With the first epicenter of COVID-19 right here in our backyards, our staff of dispatchers, supervisors and support personnel went into overdrive. 

The amazing disappearing Mason!

During a day off, February 15, 2021, around 1900, PSC III Kraut utilized his training from DPSC and his EMT class to save someone’s life.

Christopher White

Chris is as reliable as they come and no one on our shift ever feels like they are alone as long as he is close by.


The best group of dispatchers on the East Coast!  I’m proud to be part of such a dynamic team where everyone has something to bring to the table. 

My Team

The way I saw them pull together to help each other during this unprecedented time is commendable.


This team of amazing individuals trusted me as we marched through the pandemic. Everything that was thrown at them they handled with grace and understanding.