My story is not about me, but about one of our amazing dispatchers, Trinity University Police Department Telecommunicator, Monica Nava. She has been with our department almost 9 years and is a very big contributor to our communications area, extremely self-motivated in her responsibilities as well as taking on self-initiated projects. Ensures we are continuously staying updated and in compliance with all our record keeping, current dispatch-related information and informing her immediate supervisor consistently updated throughout her shift.
Being a small agency, we do not operate the same as other large agencies, which entails the handling of all incoming and outgoing calls, dispatching officers, contacting EMS, keeping a daily log of all calls, assisting all walk in faculty, staff, students and visitors, as well as the many other duties and responsibilities conducted by one dispatcher. Monica Nava’s multi-tasking is to be commended and plays an important part of managing all of dispatch independently with little to no supervision. Our agency, her co-workers and her immediate supervisor have come to rely and entrust her with the managing of our Telecommunications area. It would be a great service and honor in recognizing Telecommunicator Monica Nava during Telecommunications Week.