Most telecommunicators know how to stay calm in the midst of disaster when most people panic. It was proven by Chicago PD dispatcher, Keith Thornton on August 7th, 2021. He showed the world that dispatchers take control, handle the chaos and keep on working.
The superpower telecommunicators need is the ability to forget, forget the calls they don’t see, forget the memories that keep them awake and cause nightmares. The memory to forget the bad and keep the good, to remind them why they do this job.