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Superpowers

Which of these superpowers do you think public safety telecommunicators have or need? Vote for your favorites by liking the posts.

Congratulations to the 2022 NPSTW Contest Winners!

Thank you to everyone who participated in our NPSTW contest asking what superpowers are possessed by or desired by public safety telecommunications. You are all superheroes in our book! The winner of the $100 gift …

Never lose empathy

Telecommunicators have one of the toughest jobs in public safety. They show up day and night, taking the difficult calls. They are the unseen heroes. If telecommunicators could have one superpower, it should be the …

Saudi Aramco 911 Celebration

Behind the scenes and around the clock, 911 dispatchers are delivering safe environments and security across our critical facilities and communities. Their diligence and sense of duty mark the signature of their everyday work.

Using Team Work to Overcome Challenges

The Telecommunicators at Forsyth County Emergency Services answer approximately 115,000 911 calls, and 264,000 non-emergency calls a year (2021).  That is around 315 911 calls a day and around 723 non-emergency calls a day.  Just …

LISTEN TO EMPATHIZE

As a dispatcher, I believe that public safety telecommunicators have two superpowers: listening and empathy. Empathy is a critical human skill that a lot of people lack. Not only does it allow us to create …

Wonder Woman

Supervisor Tina Johnson is not only amazing and wonderful person. Tina is literally Wonder Woman   Even though Tina is assigned as night shift dog-watch supervisor, with all her experience, she wears many hats in this …

Active Bees

Here at Adams County E911 Dispatch Center we take our job to the max. We go over and beyond with each call to ensure we are getting all the help that the callers need. We …

The Power to listen “between the lines”

Much of what we do is skill, knowledge and experience, but a great portion is also intuition.  Often our calls are not ‘black & white’ and it takes the use of our ‘Spidey Senses’ to …

Communication Superheroes Unite

When you have the unexpected come up, which is frequently, the best superpower is teamwork. At Classic Air Medical’s Comm Center, our team relies on each other’s strengths to get the job done and the …

Resilient Dedicated Hard Workers to the Extreme

To be honest with our current staffing shortage I wish my superpower was the ability to clone my current telecommunicators. They are some of the most resilient, dedicated, compassionate, hard working individuals and they are …

The Power of Incantation

Ten of my 25 years in the field of 9-1-1 have been in senior management which means I spent 15 years as a frontline hero behind the headset. Make no mistake, I AM still a …

Psychic Abilities

We at WestCOMM believe that our dispatchers are psychic. Dispatchers often have the ability to predict future events as we constantly need to be thinking multiple steps ahead. We predict influxes of wire and tree …

Dispatchers Unite !!!!

     I think anyone who has ever dispatched would agree that having crazy super powers like being able to see the future, mind reading or even being able to be in two places at …

Dispatcher : The unseen Artist

Here in the dispatch center, countless days and hours are spent asking questions. Some would argue that it is our most frequent task. WHO,WHAT,WHERE,WHEN,WHY? Question after question… It’s a never ending stream of new and …

Fearless Warriors

I have the pleasure of working with some awesome and fearless dispathers. My job is to make sure that they are paid accurately and correctly. My superpower would be able to pay them the millions …

The Invisible Hand: Calm in the Storm

Nobody wishes to ever experience the traumatic experiences that are involved in a life-altering emergency. Never has there been someone to wake up, and hope to suffer through an emergency situation. Nevertheless, the world we …

The Voice On the Line

It takes a special strength and resilience to do what our emergency dispatchers do. Every day I see our operators take control of serious, sometimes life-threatening situations using just a telephone and a radio. They …

Our Superheroes work with what we have….

Our dispatchers have the superpower of being the informational hub and nucleus of our city.  They are the calm in chaos, the trusted lifeline between our citizens and field personnel; they are efficient, brilliant and …

Amazingly Arid (aka: Super Dry)

Amazingly Arid is an essential Dispatcher super-power. It is used in a variety of ways: Bladder control is paramount when leaping tall buildings in a single bound…while working through a major incident without a potty …

Empathy: The Highest Form of Knowledge

“The highest form of knowledge is empathy, for it requires us to suspend our egos and live in another’s world.” -Plato Emergency telecommunicators handle calls for service ranging from barking dogs and noise complaints to …

Actions Faster Than Words

So often, as Telecommunicators, we find that we’ve already completed half of our tasks before we’ve even been able to explain to the callers that help is on the way. We’ve entered our information into …