Richmond Department of Emergency Communications

Submitted by Karen Gill

The Richmond Department of Emergency Communications is the second-busiest 911 center in the commonwealth of Virginia, receiving 446,191 emergency calls in calendar year 2018. In addition, our staff handles all of the public safety infrastructure for the city of Richmond, including coordinating all emergency radio, computer-aided dispatch and telephone communications for Public Safety Agencies of the City of Richmond. In addition to installing, maintaining and servicing the radio system, the Radio Shop is responsible for installing lights, sirens and the Mobile Data Computers in police, fire and utility vehicles that allow officers to fill out reports, run checks and more.

We regularly work at community service projects, alongside the Richmond Police Department, to serve meals to seniors, help with the Virginia Rules Camp, read to elementary school students and more, plus we go out into the community to educate youth and adults about public safety and calling and texting 911. Many of our employees also serve the community outside of their work by volunteering to mentor youth, feed the homeless, donate to causes, fight against domestic violence and cancer, and much more! Our employees deserve to be recognized for their dedication to the safety and well-being of the citizens of Richmond. #IamRichmond911