2019

The chilling fear I sensed in my callers’ voices was nothing short of numbing. It is not until we get a call like this that we fully appreciate the significance of our extensive training.

We’re a small center in North Idaho and have a great little dedicated group of dispatchers that have been through some really horrible incidents, as do most in this field.

Gwinnett County 911 Dispatchers are a team as a whole. Although we work four separate rotations we still continue to assist each other across the board.

On April 3, 2018, at approximately 12:45 p.m., an active shooter incident took place at the YouTube campus located in San Bruno.

The fast paced, life and death nature of emergency medical dispatch requires competence, professionalism, accuracy, speed AND compassion…all of which are improved by eating a good lunch!

When we think of who deserves to be treated to lunch, we thought our neighbors over at MCSO would be surprised and pleased to have a treat. 

Floyd 911 is a group of 31 individuals that come together as a family to serve their community as if they were helping one of their own.

We are very busy 24/7 as most centers are however we are a unique control center for the county.

“Woof” everyone! I think that means hello in the human world. My name is TC, that’s short for Telecommunicator.

We have not only improved the safety and response capabilities of our public safety personnel, but also the safety and well-being of our community.

Guys! I’m so excited!  Our small little dispatch center in NW Kansas is going “under the knife!” 

We are responsible for providing service to the soldiers, family members, and civilians on an Army installation.

I only have 3 years on so I get to work the late shift … What I love especially about our shift is that we all work together, we don’t let others fail.

Our geographic call answer area is 133,318 sq km or 82,840 sq miles and we provide fire dispatch services through the entire region.   

To be a part of this family. I was gonna have to fight. I felt like a freshman at school. A new school. And it was terrifying.

Often, we are called silent heroes that sometimes are forgotten. We strive to be heard and brag about not only how hard we work, but also about being human.

All of our team members are EMD-certified, providing emergency childbirth, CPR, bleeding control and other life-saving instructions over the phone before first responders even arrive. 

As the bravo platoon shift commander, I wish all centers could be bought lunch.

Our center has dealt with tragedies such as the  911 terrorist attacks to Super Storm Sandy and beyond.

The West Safety Services Emergency Call Relay Center (ECRC) might be the busiest 911 call center you’ve never heard of.

Our comm center has been through the struggle for the past four years as we consolidated down into one center.

APCO should buy my team at Lewiston Auburn 911 lunch because they are one of the busiest PSAP’s in the State of Maine and they are Rock Stars!

The Richmond Department of Emergency Communications is the second-busiest 911 center in Virginia, receiving 446,191 emergency calls in 2018.

Much like other agencies, we are going through a bit of a staffing crisis currently with dispatchers working multiple mandatory 18 hour shifts during their rotation

While we know that all dispatch centers are great, we think our team is amazing and they demonstrate professionalism, dedication, and compassion every day.

What makes Fayette County 911 THE Dream Team? Where should we begin?

At Jasper County Emergency Services, we aren’t just co-workers/employees, we are a work family, a WAMILY.

Whether handling officer-involved shootings or a massive (7.1) earthquake, this resilient team digs deep and works together like none I have seen.

While I could bore everyone with the stats on my center and all the work we do, it’s really preaching to the choir.

The team I work with deserves to be treated to a free lunch for all the hard work they do everyday.

There are 15 full-time and 7 part-time, exceptional, dedicated and hard working professionals that are spending their time making a difference. 

We would love for APCO to buy use lunch because food makes us happy and we make an awesome Christmas card!!

HCFA is a strong and stable 911 dispatch communications center that provides services to fire/EMS agencies in parts of San Diego County.

“The Best of the Best,” every employee here goes above and beyond the call of duty every day.

Our telecommunicators are both call takers and dispatchers simultaneously; they work long hours and often stay past their regularly scheduled 12 hour shifts.

Throughout the past year, Denver 911 faced extraordinary challenges and circumstances with compassion, kindness and grace.

Whenever some kind of tragedy occurs in our county, our dispatch center tends to work together in the chaos that comes with it.

Northern911 offers Voice over Internet Protocol (V911) emergency call taking to carriers across North America.

On November 28, 2016 I became the person on the other end of a 911 call.

We have an amazing staff of dedicated 911 professionals who consistently go above and beyond. 

Roanoke is the “Star City” of Virginia and its E-911 center happens to be full of stars.

We loved pitching in at APCO 2018 and working  together to make such a successful event.

Our staff continues to shine and support each other, the community and other agencies; standing up to any challenge presented to us.

The City of Atlanta E911 Communications Center is deserving of lunch because we ARE the true Super Bowl CHAMPIONS!

We are a fairly newly consolidated center, and our dispatchers have suffered a ton of changes over the last few years.

I have seen this team deal with an impending hurricane, a school shooting and responding to the call for help from a neighbor county after Hurricane Michael.

This past year, the Shawnee telecommunicators faced continuous change, a nation-wide staffing shortage, as well as, the evolution of the 9-1-1 industry.

It sounds cliche but we truly are a family that will do anything for each other.

In 2018, the whole center stepped up and took massive amounts of training, in addition to their daily dispatching duties.

I wanted to share a story that shows the team’s dedication to our jobs as well as a proven testament to what we are capable of.

“I am surrounded by 1000 people, Miami!”  yelled the frantic Trooper during a recent demonstration in our city.