2019

Today we had a special guest of honor who was given a 911 life saving award, David Lee Molsey III, age three, who, on December 31st 2018, made a call to the Wood/Wirt County 911 center regarding a medical emergency relating to his mother. David, who outside of his mother, …

Over the past few years all of our Dispatchers have completed Crisis Intervention Team training for dispatchers.

How many localities can say they started a pursuit with a military tanker?

I would like to congratulate my coworkers for always giving 110%.

This week we celebrate not only National Telecommunicators Week, but also the life of Police Dispatcher Margie Garcia whom we tragically lost on April 13, 2019, as the result of a motor vehicle accident. 

No matter what has happened, who’s aggravated at who, or what’s warming up in the microwave the instant something happens that is not a “normal” sounding call we all hunker down.

We are a recently consolidated center in Montgomery County, Virginia. We dispatch 4 law enforcement agencies and 11 fire and rescue agencies.

Everyone within this agency is a critical link in the emergency lifeline to providing a service to the community we serve.

Lorain County 911 dispatchers work tirelessly to provide quality service to the citizens of Lorain County.

Our team of professional dispatchers have worked so hard over the past few years to collaboratively overcome immense technological and administrative change.

When it rains it pours over in Pensacola and OUR Crew GETS IT DONE !!

After receiving 7.5 inches of rain within three hours, a flash flooding event occurred causing an influx of emergency calls to Frederick County Emergency Communications Center.

Our team is comprised of a top notch group of selfless and knowledgeable individuals who continuously go above and beyond each and every day.

West Chester is calling attention to its amazing staff of emergency dispatchers who answer the call day in and day out to keep all of us safe.

I have never been challenged and stretched so much until I trained for this job.

This is one of many examples demonstrating how well our team works together in heightened situations, and therefore makes us great.

From the moment the initial call came in the team was in all hands on deck mode, and they remained in constant motion throughout the incident.

At the end of the day of assisting the public in their time of need, we come together as a family to help each other in our time of need. Plus who doesn’t love Chole (future therapy dog)

“Small but Mighty”  This is how I would describe the team I work with.

They dispatch on the police radio, fire radio, and send EMS all while still answering the phone calls that come in AND taking bonds for the prisoners for our full service jail.

Our radio room is made up of a phenomenal group of people. The experience that we have ranges anywhere from 30 years all the way down to the very first time dispatching.

While our department may not be large, we are a very tight-knit group that is more of a family than co-workers. 

Our shift works like an amazing team all the time but when things hit the fan we come together and work as one well oiled machine! We are the NEW golden girls!

We would be overjoyed if you vote for us to keep us happy and well-fed. We also promise to provide Officer Yago (pictured here) with a belly rub for each like our agency gets.

Hurricane Michael came ashore a few miles from our city. It took me three days to return to work after the storm. I arrived to find them working on backup radios. No CAD and no A/C and little sleep.

The average person will not be able to handle this job – it takes a strong-minded dedicated and heartfelt person to do this job.

We live and work in paradise, and with that comes its own challenges in the form of brush fires, land and sea rescues and a variety of rural and unique situations that we respond to

Together, we have handled winter storms that have caused state of emergencies, tornado, delivered babies, and numerous officer involved shootings. 

From staffing changes, to consolidation, to technology enhancements (radio system, CAD and soon phones), they buckle down and get the job done.

Our center is very unique, as it is located in a University setting. We have an average daily population of over  80,000 on our Twin Cities campus alone, which would make us the 6th largest city in the state, within the cities of Minneapolis and St. Paul.  We have an …

During the peak of the hurricane our center received quadruple the amount of calls than we do on a “normal” day.  Every single person at the center had to put their personal lives on hold

Our job is truly one of the most demanding, stressful, thankless positions there is in a police department. And most of us make it look effortless.

People don’t call us to tell us about their wonderful day. They don’t call us to tell us that they love the police. We don’t hear about someone’s great day. We hear their worst.

Over a 437 square mile area, there are 89 officers that help keep roughly 180,000 students and 22,000 staff members safe during a normal school day. 

The chilling fear I sensed in my callers’ voices was nothing short of numbing. It is not until we get a call like this that we fully appreciate the significance of our extensive training.

We’re a small center in North Idaho and have a great little dedicated group of dispatchers that have been through some really horrible incidents, as do most in this field.

Gwinnett County 911 Dispatchers are a team as a whole. Although we work four separate rotations we still continue to assist each other across the board.

On April 3, 2018, at approximately 12:45 p.m., an active shooter incident took place at the YouTube campus located in San Bruno.

The fast paced, life and death nature of emergency medical dispatch requires competence, professionalism, accuracy, speed AND compassion…all of which are improved by eating a good lunch!

When we think of who deserves to be treated to lunch, we thought our neighbors over at MCSO would be surprised and pleased to have a treat. 

Floyd 911 is a group of 31 individuals that come together as a family to serve their community as if they were helping one of their own.

We are very busy 24/7 as most centers are however we are a unique control center for the county.

“Woof” everyone! I think that means hello in the human world. My name is TC, that’s short for Telecommunicator.

We have not only improved the safety and response capabilities of our public safety personnel, but also the safety and well-being of our community.

Guys! I’m so excited!  Our small little dispatch center in NW Kansas is going “under the knife!” 

We are responsible for providing service to the soldiers, family members, and civilians on an Army installation.

I only have 3 years on so I get to work the late shift … What I love especially about our shift is that we all work together, we don’t let others fail.

Our geographic call answer area is 133,318 sq km or 82,840 sq miles and we provide fire dispatch services through the entire region.   

To be a part of this family. I was gonna have to fight. I felt like a freshman at school. A new school. And it was terrifying.

Often, we are called silent heroes that sometimes are forgotten. We strive to be heard and brag about not only how hard we work, but also about being human.

All of our team members are EMD-certified, providing emergency childbirth, CPR, bleeding control and other life-saving instructions over the phone before first responders even arrive. 

As the bravo platoon shift commander, I wish all centers could be bought lunch.

Our center has dealt with tragedies such as the  911 terrorist attacks to Super Storm Sandy and beyond.

The West Safety Services Emergency Call Relay Center (ECRC) might be the busiest 911 call center you’ve never heard of.

Our comm center has been through the struggle for the past four years as we consolidated down into one center.

APCO should buy my team at Lewiston Auburn 911 lunch because they are one of the busiest PSAP’s in the State of Maine and they are Rock Stars!

The Richmond Department of Emergency Communications is the second-busiest 911 center in Virginia, receiving 446,191 emergency calls in 2018.

Much like other agencies, we are going through a bit of a staffing crisis currently with dispatchers working multiple mandatory 18 hour shifts during their rotation

While we know that all dispatch centers are great, we think our team is amazing and they demonstrate professionalism, dedication, and compassion every day.

What makes Fayette County 911 THE Dream Team? Where should we begin?

At Jasper County Emergency Services, we aren’t just co-workers/employees, we are a work family, a WAMILY.

Whether handling officer-involved shootings or a massive (7.1) earthquake, this resilient team digs deep and works together like none I have seen.

While I could bore everyone with the stats on my center and all the work we do, it’s really preaching to the choir.

The team I work with deserves to be treated to a free lunch for all the hard work they do everyday.

There are 15 full-time and 7 part-time, exceptional, dedicated and hard working professionals that are spending their time making a difference. 

We would love for APCO to buy use lunch because food makes us happy and we make an awesome Christmas card!!

HCFA is a strong and stable 911 dispatch communications center that provides services to fire/EMS agencies in parts of San Diego County.

“The Best of the Best,” every employee here goes above and beyond the call of duty every day.

Our telecommunicators are both call takers and dispatchers simultaneously; they work long hours and often stay past their regularly scheduled 12 hour shifts.

Throughout the past year, Denver 911 faced extraordinary challenges and circumstances with compassion, kindness and grace.

Whenever some kind of tragedy occurs in our county, our dispatch center tends to work together in the chaos that comes with it.

Northern911 offers Voice over Internet Protocol (V911) emergency call taking to carriers across North America.

On November 28, 2016 I became the person on the other end of a 911 call.

We have an amazing staff of dedicated 911 professionals who consistently go above and beyond. 

Roanoke is the “Star City” of Virginia and its E-911 center happens to be full of stars.

We loved pitching in at APCO 2018 and working  together to make such a successful event.

Our staff continues to shine and support each other, the community and other agencies; standing up to any challenge presented to us.

The City of Atlanta E911 Communications Center is deserving of lunch because we ARE the true Super Bowl CHAMPIONS!