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2019

How Are You Celebrating?

It’s that time of year again! Use the form below or add a comment to tell us how you celebrate NPSTW.

St. Louis County Police Bureau of Communications Is 2019 Winner

The Association of Public-Safety Communications Officials (APCO) International announced today that St. Louis County Police Bureau of Communications is the winner of APCO’s National Public Safety Telecommunicators Week (NPSTW) 2019 contest, in which emergency communications centers were asked to share tributes to their work teams on the npstw.org website. Emergency …

NTW 2019

  We had a week-long celebration of NTW, each day had a different theme. The Division raffled at 65″ television to raise funds for the week’s events. Patrol provided food. The NTW Committee created 2019 NTW Facebook page where employees could post pictures and participate in various games, including a …

Wood / Wirt County 911

Today we had a special guest of honor who was given a 911 life saving award, David Lee Molsey III, age three, who, on December 31st 2018, made a call to the Wood/Wirt County 911 center regarding a medical emergency relating to his mother. David, who outside of his mother, …

Harford County Department of Emergency Services

On August 18, 2017, Harford County, Md. was being inundated with severe lightning storms. One of our evening shift calltakers was taking a 911 call when they felt a shock through their headset, causing her to scream. Two dispatchers noticed sparks coming off the corner of our building and notified …

Week-Long Plan to Acknowledge Amazing 911 Call Takers and Dispatchers

In honor of National Public Safety Telecommunicators Week, the City of Chicago Office of Emergency Management and Communications (OEMC) is implementing a week-long plan to acknowledge our amazing 911 call takers and dispatchers. The plan includes creating various graphics to post on social media throughout the week; working with CPD …

El Paso Regional Communications Center (EPRCC)

This week we celebrate not only National Telecommunicators Week, but also the life of Police Dispatcher Margie Garcia whom we tragically lost on April 13, 2019, as the result of a motor vehicle accident. 

Jacksonville Fire Rescue

No matter what has happened, who’s aggravated at who, or what’s warming up in the microwave the instant something happens that is not a “normal” sounding call we all hunker down.

New Hanover County 911

Our main center was damaged In Hurricane Florence. My team has adjusted to working in a much smaller space and we still handle emergency calls with professionalism.

Lorain County 911

Lorain County 911 dispatchers work tirelessly to provide quality service to the citizens of Lorain County.

A Message from APCO’s President

The week of April 14-20, 2019 is a week to celebrate YOU and all that you accomplish each and every day. It is a great time to honor and praise the amazing “service above self” work dedication; assisting with the birth of a child over the phone, talking a caller …

Stratford Public Safety Communications

Our team of professional dispatchers have worked so hard over the past few years to collaboratively overcome immense technological and administrative change.

Lee County 911

We operate one dispatcher per shift. There are times when I don’t think three dispatchers would be enough to handle the madness that’s going on.

Frederick County Emergency Communications

After receiving 7.5 inches of rain within three hours, a flash flooding event occurred causing an influx of emergency calls to Frederick County Emergency Communications Center.

Beaumont Police 911 Center

All of a sudden your worst nightmare unfolds right before your eyes,  one of your dispatcher is suddenly very ill and it’s unknown what’s really wrong with her. 

Lifeguard Ambulance

We are the voices in the dark, the calm in the storm, the moment of hope in a dire situation.

East Baton Rouge EMS Communications

From the moment the initial call came in the team was in all hands on deck mode, and they remained in constant motion throughout the incident.

National Telecommunicators Week-Through the Decades!

We are celebrating National Telecommunicators Week as “Through the Decades”! This week we will go through the 1940’s-2000’s with games and activities that are era themed. Each day they can dress up as the era and have the opportunity to win prizes and one grand overall prize for whoever earns …

Middletown Police Department, OHIO

They dispatch on the police radio, fire radio, and send EMS all while still answering the phone calls that come in AND taking bonds for the prisoners for our full service jail.

Kentucky State Police Post 4

Our radio room is made up of a phenomenal group of people. The experience that we have ranges anywhere from 30 years all the way down to the very first time dispatching.

Wayne Communications

While our department may not be large, we are a very tight-knit group that is more of a family than co-workers. 

SERESA

Our shift works like an amazing team all the time but when things hit the fan we come together and work as one well oiled machine! We are the NEW golden girls!

Melbourne Police Department

Everyone in the Comm Center knows the importance that seconds can save lives therefore we have the best stats in the county.

Panama City Beach Police Department

Hurricane Michael came ashore a few miles from our city. It took me three days to return to work after the storm. I arrived to find them working on backup radios. No CAD and no A/C and little sleep.

Winston/Louisville Police Dept

The average person will not be able to handle this job – it takes a strong-minded dedicated and heartfelt person to do this job.

Hawaii Fire Department

We live and work in paradise, and with that comes its own challenges in the form of brush fires, land and sea rescues and a variety of rural and unique situations that we respond to

Kentucky State Police Post 10

Together, we have handled winter storms that have caused state of emergencies, tornado, delivered babies, and numerous officer involved shootings. 

Southeast Emergency Communications

From staffing changes, to consolidation, to technology enhancements (radio system, CAD and soon phones), they buckle down and get the job done.

Carteret Emergency Communications

During the peak of the hurricane our center received quadruple the amount of calls than we do on a “normal” day.  Every single person at the center had to put their personal lives on hold

Pasadena Police Department

Our job is truly one of the most demanding, stressful, thankless positions there is in a police department. And most of us make it look effortless.

Kentucky State Police Post 5 Campbellsburg

People don’t call us to tell us about their wonderful day. They don’t call us to tell us that they love the police. We don’t hear about someone’s great day. We hear their worst.

Birmingham City 911

Every dispatcher I have worked around handles every call as if it was someone dear to them, motivated to assist any situation that is on the other end of the phone.

Bonner County Sheriff Dispatch

We’re a small center in North Idaho and have a great little dedicated group of dispatchers that have been through some really horrible incidents, as do most in this field.

Gwinnett County 911

Gwinnett County 911 Dispatchers are a team as a whole. Although we work four separate rotations we still continue to assist each other across the board.

KSP Post 1

I work with an awesome group of telecommunicators! We have been through tornados, floods, blizzards, an active shooter situation and two LOD deaths together. 

San Bruno Police Department

On April 3, 2018, at approximately 12:45 p.m., an active shooter incident took place at the YouTube campus located in San Bruno.

Medical Transportation Coordination Centre

The fast paced, life and death nature of emergency medical dispatch requires competence, professionalism, accuracy, speed AND compassion…all of which are improved by eating a good lunch!

Floyd County 911

Floyd 911 is a group of 31 individuals that come together as a family to serve their community as if they were helping one of their own.

Plymouth County Control

We are very busy 24/7 as most centers are however we are a unique control center for the county.

League City Police Dept

“Woof” everyone! I think that means hello in the human world. My name is TC, that’s short for Telecommunicator.

Laurens County E-911

We have not only improved the safety and response capabilities of our public safety personnel, but also the safety and well-being of our community.

Milwaukee Police TCD

I only have 3 years on so I get to work the late shift … What I love especially about our shift is that we all work together, we don’t let others fail.

Grande Prairie 911

Our geographic call answer area is 133,318 sq km or 82,840 sq miles and we provide fire dispatch services through the entire region.   

City of Arlington Dispatch Services

Often, we are called silent heroes that sometimes are forgotten. We strive to be heard and brag about not only how hard we work, but also about being human.

MCSO – NJ

Our center has dealt with tragedies such as the  911 terrorist attacks to Super Storm Sandy and beyond.

YOLO 9-1-1 Super Heroes

This year we are celebrating our heroes with a super hero theme. We have a week planned of lots of games, activities and food, of course!

St. Joseph County 911

Our comm center has been through the struggle for the past four years as we consolidated down into one center.

Lewiston Auburn 911

APCO should buy my team at Lewiston Auburn 911 lunch because they are one of the busiest PSAP’s in the State of Maine and they are Rock Stars!

Fort Collins 911

While we know that all dispatch centers are great, we think our team is amazing and they demonstrate professionalism, dedication, and compassion every day.

Getting Better Every Year at Celebrating

  Our communication center has gotten better every year at celebrating this week! Themed days, from Viva La 911, to Luaus! Our supervisors allows us to do no-uniforms all week with jeans! And even some of the local businesses have got involved and donated food and beverages to our team …

Sheridan County 911

While I could bore everyone with the stats on my center and all the work we do, it’s really preaching to the choir.

OPCD Goes ALL OUT for #NPSTW

OPCD celebrates NPSTW just like New Orleans celebrates Mardi Gras!! Party, party, party! We have themed days like Nerd Day. We also have BBQ’s out back and we are given gifts from our Supervisors and Executive Director. We end the party with a Proclamation Ceremony at the City Council Chambers …

Calhoun County 9-1-1

Just like every other agency out there…we all work long, hard hours. We miss holidays and special events with our families.