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2019

How Are You Celebrating?

It’s that time of year again! Use the form below or add a comment to tell us how you celebrate NPSTW.

St. Louis County Police Bureau of Communications Is 2019 Winner

The Association of Public-Safety Communications Officials (APCO) International announced today that St. Louis County Police Bureau of Communications is the winner of APCO’s National Public Safety Telecommunicators Week (NPSTW) 2019 contest, in which emergency communications centers were asked to share tributes to their work teams on the npstw.org website. Emergency …

NTW 2019

  We had a week-long celebration of NTW, each day had a different theme. The Division raffled at 65″ television to raise funds for the week’s events. Patrol provided food. The NTW Committee created 2019 NTW Facebook page where employees could post pictures and participate in various games, including a …

Wood / Wirt County 911

Today we had a special guest of honor who was given a 911 life saving award, David Lee Molsey III, age three, who, on December 31st 2018, made a call to the Wood/Wirt County 911 center regarding a medical emergency relating to his mother. David, who outside of his mother, …

Harford County Department of Emergency Services

On August 18, 2017, Harford County, Md. was being inundated with severe lightning storms. One of our evening shift calltakers was taking a 911 call when they felt a shock through their headset, causing her to scream. Two dispatchers noticed sparks coming off the corner of our building and notified …

Week-Long Plan to Acknowledge Amazing 911 Call Takers and Dispatchers

In honor of National Public Safety Telecommunicators Week, the City of Chicago Office of Emergency Management and Communications (OEMC) is implementing a week-long plan to acknowledge our amazing 911 call takers and dispatchers. The plan includes creating various graphics to post on social media throughout the week; working with CPD …

El Paso Regional Communications Center (EPRCC)

This week we celebrate not only National Telecommunicators Week, but also the life of Police Dispatcher Margie Garcia whom we tragically lost on April 13, 2019, as the result of a motor vehicle accident. 

Jacksonville Fire Rescue

No matter what has happened, who’s aggravated at who, or what’s warming up in the microwave the instant something happens that is not a “normal” sounding call we all hunker down.

New Hanover County 911

Our main center was damaged In Hurricane Florence. My team has adjusted to working in a much smaller space and we still handle emergency calls with professionalism.

Lorain County 911

Lorain County 911 dispatchers work tirelessly to provide quality service to the citizens of Lorain County.

A Message from APCO’s President

The week of April 14-20, 2019 is a week to celebrate YOU and all that you accomplish each and every day. It is a great time to honor and praise the amazing “service above self” work dedication; assisting with the birth of a child over the phone, talking a caller …