We operate one dispatcher per shift. There are times when I don’t think three dispatchers would be enough to handle the madness that’s going on.
After receiving 7.5 inches of rain within three hours, a flash flooding event occurred causing an influx of emergency calls to Frederick County Emergency Communications Center.
Our team is comprised of a top notch group of selfless and knowledgeable individuals who continuously go above and beyond each and every day.
West Chester is calling attention to its amazing staff of emergency dispatchers who answer the call day in and day out to keep all of us safe.
All of a sudden your worst nightmare unfolds right before your eyes, one of your dispatcher is suddenly very ill and it’s unknown what’s really wrong with her.
I have never been challenged and stretched so much until I trained for this job.
This is one of many examples demonstrating how well our team works together in heightened situations, and therefore makes us great.
We are the voices in the dark, the calm in the storm, the moment of hope in a dire situation.
From the moment the initial call came in the team was in all hands on deck mode, and they remained in constant motion throughout the incident.
I have some hard working personnel, who go unrecognized by the public for the mission they fulfill every day.
At the end of the day of assisting the public in their time of need, we come together as a family to help each other in our time of need. Plus who doesn’t love Chole (future therapy dog)
We all consider this a career vs. “just a job”.
We are celebrating National Telecommunicators Week as “Through the Decades”! This week we will go through the 1940’s-2000’s with games and activities that are era themed. Each day they can dress up as the era and have the opportunity to win prizes and one grand overall prize for whoever earns …
This is a small, but versatile, group that is adept at handling any emergency, big or small, simple or complex.
“Small but Mighty” This is how I would describe the team I work with.
This past November, the entire nation watched as our department fought the deadliest wildland fire in California history.
They dispatch on the police radio, fire radio, and send EMS all while still answering the phone calls that come in AND taking bonds for the prisoners for our full service jail.
Our radio room is made up of a phenomenal group of people. The experience that we have ranges anywhere from 30 years all the way down to the very first time dispatching.
While our department may not be large, we are a very tight-knit group that is more of a family than co-workers.
Our shift works like an amazing team all the time but when things hit the fan we come together and work as one well oiled machine! We are the NEW golden girls!
Everyone in the Comm Center knows the importance that seconds can save lives therefore we have the best stats in the county.