Bloomington Dispatch (Illinois)

The richest man on earth, Elon Musk, once said that the news is a report of the worst things that happened on planet earth today. Everyone, these days, is constantly bombarded by *bad* news–optimism is more important than ever.

Despite being bombarded by more bad news than anyone else, public safety telecommunicators, surprisingly, are some of the most optimistic people I know. When you really think about it, it makes sense: how else could we continue to operate effectively after dealing with everyone else’s emergencies every day? For us, each call we take could be from someone experiencing the scariest, worst moment of their life. Telecommunicators need to stay positive and see through the emergencies we deal with every day, because ultimately there is so much good in humanity.

First responders couldn’t do what they do without Dispatch, the first first responder–we’re all working together to help. The best reminder of the good of humanity for me is the calm bravery, tireless dedication, incredible talent, and endless compassion that my coworkers display EVERY SINGLE DAY.