Public safety telecommunicators have a very important job. PST’s are responsible for effectively carrying out a conversation with a caller so that they can provide them with the help they need. Telecommunicators can control a situation over the phone just by their tone and words of choice. They are capable of making a suicidal person want to live another day. They have the power of words. The things that they say and how much they show that they care for the caller are a big part of their job. Some people may think that this job is easy because a great portion of the job is communication. If the communication between the caller and receiver is ineffective, there are no positive results. They also have the power to multitask and stay focused on a caller while in a busy environment.