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A Day in the Life

A Day, a Month, a Career in the LIfe of a Telecommunicator

911 What Is Your Emergency?

Please click the link and watch Shreveport Fire Department Communications Division in action. Black Helmet Films, producer of the “Another 24” mini-series about the life of firefighters, has put together a new video to showcase dispatch in honor of National Telecommunicators’ Week.  Featuring the Shreveport, Louisiana Fire Dispatchers at Caddo …

Save the Ice Cream

At the time, I was working at White Settlement Pd. The electricity was out for part of the city due to a big storm passing through. An elderly lady called wanting to know when the electricity would be back on. After I consulted my crystal ball, I advised her I …

Not Like Every Day

That day that starts like every day. 911 calls, non-emergency calls, dispatching units, running names and vehicles, entering, locating, clearing, repeat, just like every day. Until that call comes in that says that all available personnel need to respond to the station for an emergency meeting. The dispatchers can’t all …

A Day in the Life: My Story

My story is words. Words that alone are meaningless, but together, make up the very essence of my being. Words that changed me from the core, and have made me who I am. These words are my story. “My husband shot himself, we’re at his dad’s, I have no idea what …

January 8, 2011 – The True “First” Responders

It was one of those “once in a lifetime” events during your career that you pray will never be repeated. Even more than 5 years later I remember that day like it was yesterday. The impact of the events of that day will forever be ingrained in the memory of …

Just When You Think You Have Heard It All

This year marks my 20th year in 9-1-1. I am a tenured dispatcher that still LOVES answering phones. For me, it is a reminder that no matter what is going on in my life, someone somewhere has a lot worse happening. Those are the bad calls. The other reason why …

911 Dispatch – A Newbie’s Journey

This is a story of 18 weeks of 911 dispatcher training. My hope is to inspire more potential dispatchers, enlighten trainers and bring hope to those already into training. I will hit my 2 year anniversary in November of this year and that amazes me! I am still learning on …

A Chance

The first thing he said when I answered the phone was, “I just shot myself in the heart.” Given that he was still speaking, I figured he probably didn’t hit his heart, but the point was pretty clear. I established that he had in fact shot himself in the chest …

Grab a Shovel

I started with Bridgeton PD in September of 1978 as a police dispatcher. I had no previous experience dispatching and was pretty intimidated by the radio. The fourth midnight watch into my training, my trainer decided to leave the building for a break, leaving me to handle calls alone while …

My Opinion

I know the phrase “everybody has got one.” These are just my thoughts and not intended to offend anyone. Working in the field of public service, especially law enforcement and 9-1-1 is similar to serving in the military and requires a special person. We seek employment in this field not …