On April 13, 2016, United States Representative Norma Torres (35th Dist. Calif.), herself a 9-1-1 dispatcher before entering politics, introduced a resolution on National Public Safety Telecommunicators Week.
“After 17-1/2 years as a 911 dispatcher, I know firsthand the challenges our public safety dispatchers face, the stress they are put under, and the critical importance of their work. That is why I am proud to introduce a resolution commemorating National Public Safety Telecommunicators Week.
I remember working the graveyard shift at the LAPD, sitting four floors below ground, taking calls from people from all walks of life, often during their most vulnerable time in their lives. In fact, it was my work as a 911 dispatcher that got me involved in politics.”
Along with speaking in support of public safety telecommunicators, Ms. Torres read excerpts from some of the stories submitted to the NPSTW website.