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2016

Thank You for Sharing Your Stories From the Frontline

APCO’s request for telecommunicator’s stories to publish on this site yielded more than 50 entries and a wide variety of submissions – intense, amusing, heartbreaking … and all true. We express our gratitude to all those who participated, as well as those who read, commented and passed along the stories. …

Rep. Norma Torres Introduces NPSTW Resolution,
Speaks About Honoring Telecommunicators

  On April 13, 2016, United States Representative Norma Torres  (35th Dist. Calif.), herself a 9-1-1 dispatcher before entering politics, introduced a resolution on National Public Safety Telecommunicators Week. “After 17-1/2 years as a 911 dispatcher, I know firsthand the challenges our public safety dispatchers face, the stress they are put under, and the …

How we celebrate NPSTW @ UKPD

This year we chose to honor our Telecommunicators by having a giant banner that says “We Appreciate You” and we had everyone in the department write a note expressing their thanks. There were also baked brownies and other goodies made by others in the department and from the Wives Behind …

Telecommunicators, NPSTW Are Big News

This month, more than 300 newspapers have written about NPSTW and the recognition due public safety telecommunicators for their demanding and generally unseen role in emergency response. Browse the still growing list to see the multitude of ways agencies and communities are honoring those working in their comm centers.

Dedication and Recognition Countywide.

Putnam County WV 911 Telecommunicators were recognized for their hard work and dedication. The County Commission and the City of Hurricane signed Proclamations acknowledging National Public Safety Telecommunicators Week in Putnam County, WV.

Kern County NPSTW 2016

This year at our center, located in Bakersfield California, we are having a blast ! Each shift has participated in a dress up contest including support your sports and Patriotic day. At the end of the week the person with the best outfit will win a prize. We also purchased …

911 What Is Your Emergency?

Please click the link and watch Shreveport Fire Department Communications Division in action. Black Helmet Films, producer of the “Another 24” mini-series about the life of firefighters, has put together a new video to showcase dispatch in honor of National Telecommunicators’ Week.  Featuring the Shreveport, Louisiana Fire Dispatchers at Caddo …

Dispatch Appreciation Week 2016

This year we gave our staff years of service pins for 5 or more years of service. We put 4 bags with gift certificates attached to the bags, and each dispatcher put a ticket in whatever bag they choose. For every time they come shift and every 911 call they …

A Week of Appreciation and Food

Generally it is a week of appreciation and FOOD! Our Fire and EMS agencies along with our administrative staff provide a lunch or dinner for each shift every day of the week. Command Staff from all of the departments we work with either stop by or send messages expressing their …

City of Burlington Proclamation April 10 – 16 as PST Week

Fire Public Safety Telecommunications staff were invited to the April 11th City of Burlington Council Meeting where the Mayor read a proclamation to Council and attendees (also webcast) proclaiming Apr. 10 – 16 as Public Safety Telecommunicators Week in the City of Burlington. The Mayor’s Proclamation read as follows: The …

A Special Week

This has been a special week for staff – on Monday the Fire Marshal’s office dropped off 3 foot sandwiches for each shift (with chips and drink) – on Wednesday the Police Chief had an Edible Arraignment delivered for staff. Each staff member received a 911 Dedicated Hero sweatshirt and …

No Uniforms All Week

We are fortunate enough to work for a Department that is allowing us, ALL WEEK, with no uniform. Each day is a designated theme and today for us is sports day!  As you can see, we are enjoying it! Thank you to ALL of you out there that are Telecommunicators, …

Franklin County PA NPSTW

Attached you will find a picture of a few of the dispatch staff from Franklin County, PA Department of Emergency Services. On the left is Megan Ruby, dispatch liaison from our regional EMS governing body, the Emergency Health Services Federation of New Cumberland, PA. The EHSF was kind enough to …

Reason Enough to Feel Like A Hero

I began my career in law enforcement in 1986 at age 19 as a dispatcher.  I spent many years on the night shift and the evening shift and finally the day shift behind the radio taking and dispatching calls. It would be an amazing feeling to be able to share …

The Promise

I have been a dispatcher with the Birmingham Police Department for more than 17 years. I began my career on the 3-11 shift and what an exciting ride it was. I received a call about a man that had attempted to commit suicide in a very large cemetery, he stated …

My Memories of 9/11/01

As part of Arlington Public Library’s commemoration of the fifth anniversary of 9/11, we conducted a series of interviews with first responders and others to share their stories and memories of that time. Jennifer Meyers (Arlington County ECC Dispatcher) “I was a dispatcher for Arlington County’s Emergency Communications Center on …

Why I Love What I Do

I originally applied to be a Communications Officer because I wanted a foot in the door to the Public-Safety community. Little did I know, it would be a career I fell in love with. The first day on the job after the long process of actually getting hired, I wondered …