Why I Am a Dispatcher and Still Doing It

Diana Maloney, Office Manager/Asst 911 Coordinator, Head Dispatcher, Pierce County Sheriff Dept.

Diana-Maloney-Pierce-Sheriff-E911-Asst-Coordinator2I began my dispatching career in Alliance, Nebraska in 1975. Working for the Alliance Police Department as a dispatcher/matron. I worked for them for 2 years and then my family became more important so I resigned. In December of 1979 I began working in another branch of law enforcement, for the Nebraska Brand Committee in Alliance. I worked for them for 18 years and finally decided to move from Alliance and go to work for the Union Pacific Railroad as a train yard dispatcher at the South Morrill yards.

The following year my partner and I decided to move to Eastern Nebraska to take over his family farm from his elderly parents and I saw an ad for a part time dispatcher with the Pierce County Sheriff. I applied. I stayed with them for a few years working part-time and then accepted a job with the SNARE Drug Task Force in Northeastern Nebraska.

After 3 years there it was time to come back home to Pierce County. So in 2007 I once again started doing what I loved — dispatching. Pierce County was one of the last counties in Nebraska to get E-911 dispatching. in June of 2009 we accepted the equipment and started planning our new system. So we remodeled the office. Ordered new furniture and security cameras etc. ¬†We went live with our first 911 call on June 10, 2010.

During the fall of 2010, I was ask to be the Assistant 911 Coordinator and recording secretary for the 911 Board. Also during that time the Office Manager became ill and retired and I took over her position as well. Six years later I am still here. I am approaching my retirement age in about 5 years and will continue to plug away at this position until that day.

Dispatching and working with all the wonderful Deputies, Sheriff, City Police Officers and 4 different fire and rescue agencies in my county I have met some wonderful people and I have a wonderful group of dispatchers. Pierce County is blessed to have such caring people that answer the 911 phone in any emergency. I love what I do, but yes there are days that I say oh why am I still doing this. It gets into your blood and hard to walk away from.