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2017

Tell Us Your Story

In our minds, people can never hear enough about the heroic and everyday things you do. So we’re asking you again to submit your stories during the lead-up to NPSTW 2018. Tell us what means the most to you about being a telecommunicator. Tell us about a day you can’t …

From Streamers to Stress

NPSTW 2017 started out as an agency wide celebration and recognition of Suffield’s three (3) full-time and two (2) part-time Public Safety Dispatchers. The Police Chief’s Executive Assistant and Records Clerk had snuck in Sunday morning to decorate the Dispatch Communications Center with blue and gold balloons and streamers as …

Makeover

Among other things, the best thing that our administration did was a surprise makeover of our break room. They brought in a new table, chairs, recliner, and added a couch, along with other improvements and amenities. We didn’t realize how badly it was needed until it happened.

Cookout for Communications!

In recognition of National Public Safety Communications Week, the OCSO gathered donations from deputies and friends to fund a cook out for not only our own public safety dispatchers but those from all agencies in the county. The dispatchers on duty were taken plates of smoked chicken, ribs, hamburgers and …

Theme Days for the Week

My dispatchers got together and picked 7 differently themed days. So far we have had superhero day, sports team day, 80’s day and shift color day. Please see some of our fun photos attached!

This.Is.Dispatch.

This.Is.Dispatch Dare to listen in to experience a day in the life of a 9-1-1 dispatcher. You never know what's waiting for you on the other end of the line but we're always ready; whether it's an emergency, a trauma, an adult or child, a misdial or just a general …

Fairfax County Thank You

Public safety personnel from our Police Department, Sheriff’s Office and Fire and Rescue Department take a moment to say thanks to the staff of the county’s 9-1-1 Center — Fairfax County’s public safety telecommunicators — the first of the first responders who are always there, always ready, 24/7, 365 days …

New Year’s Eve

Many years ago I was working the 3pm to 11pm shift on December 31st. I got a call around 11 pm from a man who said he was going to kill himself at midnight and he just wanted to let someone know. I alerted my partner to what I had so …

PSTs Honored, Recognized in the News

In the weeks leading up and beginning this week, many local and national newspapers have published stories about NPSTW. Some have recognized individuals, some have focused on events, and a good number have highlighted the demanding and generally unseen role of public safety telecommunicators as first first responders. Take a look at this growing list of stories about …

Lost Boy

I started my career in 1978, working for the Casper, WY, Police Department. I hadn’t been there long when I took a phone call from a frantic mother saying that her 6 year old son had not come home from school. They lived only 3 blocks from the school, and, …

Each Call Could Mean a Life

Many years ago I started this journey, a journey to become an underappreciated seldom seen very important part of emergency services. I had only called 9-1-1 once in my life, that was the day three men robbed me at gunpoint while working at a convenience store. I never really understood …

The Reason

I grew up in a small town (Ionia) near here. I watched Emergency on TV when I was young, but never thought I would be sitting here answering the phones at a Sheriff’s Office. This was not my first choice. I worked in factories, went into the Army for 4 …

A Message From APCO’s President

This past year has shown a light on public safety telecommunicators. In September, APCO initiated a campaign to ensure that the federal government accords telecommunicators the recognition and respect they deserve by being reclassified as a “Protective Services” occupation. We asked you to submit comments explaining how you protect the …

9-1-1 — Vital and Complex

I started my career with the Jacksonville Sheriff’s Office in 1993 as an emergency communications officer. I worked my way through call taking, dispatch, investigative, NCIC, and I finished as a dispatch supervisor in 1998 when I then transferred to become a patrol officer. In 2015, I was promoted as …

Thank You Video From Citizens and First Responders

One of the recurring themes I’ve heard from fellow call takers and dispatchers is nobody says thank you for the work that we do and that it’s a thankless job. The team at the El Paso Teller County (CO) 9-1-1 Authority set out to develop a tribute video for NPSTW …

Let’s Have Some Fun

NTW is one of my favorite weeks of the year. I have been organizing NTW for a few years now. Our Assistant Director is a huge help to me and helps me make this week possible. I go around to local businesses and ask if they want to donate anything …

The Call That I Won’t Forget

It was a slow weekend morning in the tiny suburban city that I used to work for. You were my first and only call that day. As I was saying “911, where’s your emergency”, I saw the phone number. I have known the phone number that was displaying on my …

We Are The Ones in 9-1-1

See the Austin Police Department’s Facebook, Instagram and Twitter sites for a recruiting project we are working on. We just started a two profile series called “Meet the Ones in 9-1-1” as we build up to TC Week. We will also feature content during the week. We are planning a …

The Last Voice

When you work with a group of officers, especially if you tend to take the same shift rotation after rotation, you become a close-knit group, able to anticipate each other’s thoughts and actions in a way that is inexplicable. You also become part of a brotherhood and sisterhood that goes …

How Are You Celebrating?

Proclamations, theme weeks, no-uniform days, cook-offs … there are so many ways to make the week special. Use the form below or add a comment to tell us how you celebrate NPSTW.

Officer Needs Assistance

It was not “my officer” but his cries for help pierced my soul just the same. “I have been shot!” are four words no dispatcher ever wants to hear whether the officer is of their agency or not. Quickly moving into action I advise, “Officer needs assistance” letting my officers …

Helping Hand

I began my life venture on the private side of Public Safety for a gated community. We were sworn officer, first responder, convenience officer and the list goes on. I worked there for over 10 years, and then I decided to give the public sector a try. I enjoyed helping …

It Was Good to Know You

Early in my career, probably in 2004 or so I received a call from a man who lived in one of our unincorporated communities, I can no longer remember his name, but I will never forget the call. We didn’t do EMD at that time, and so I had, of …

Team Work

At approximately 1300 on June 7, 2016 we received a phone call from a very distressed young man who, along with two friends, were tubing on the Arkansas River in Pueblo County when their tube went flat. C/O Baca began working with them after they had maneuvered themselves onto a …

I Know My True North

I know my true North. We all have our own. The moral compass inside where our integrity pulls the needle to your true North. I have been a Dispatcher (no, I am not offended to be called that-I know my worth) for 16 years and 2 agencies. I have dispatched …

Thunderbird Down

On June 2, 2016 the U.S. Air Force Academy was hosting the U.S. President for the 2016 commencement exercise and the Air Force Thunderbirds were in town for their flyover of the graduation ceremony. Beginning at 0800 Communications Officer Garcia juggled many extra Troopers as they cleared the affected roadways …

Two Year Old Having a Seizure

I was working day shift on Thursday August 4, 2016 at the Call Taker position for the Wood County Central Communications Center aka Wood County E911. I took a 911 call of a 2 year old male having a seizure. As I was getting information from the father he told …

Suicidal Victim Gets Help

On December 20, 2016 at 10:15 a.m., Dispatcher Catie Guzman was on duty in the Communications Center for the University at Buffalo Police. The semester had just ended at UB and most of the students and faculty had left campus. It was what we refer to as ‘down time’ because …

Guardian of the County

I have had the pleasure of being a 911 dispatcher for police, fire and rescue for a little over ten years. I have taken more calls then I could even begin to count; some good, some bad and some just calls you receive on a daily basis. I always tell …

More Than Just a “Paycheck Job”

In May of 2012, I started my career as a 911 Telecommunicator. When I walked into the police department on the morning of May 1st, I never knew how my life was going to change. I dispatched for about a year full time and then accepted my position as the …

The Communications Family

What means the most to me about being a Telecommunicator? I have thought and pondered this question since it was first posted, and every time I try to formulate an answer I keep changing my mind. I visit past calls for service in my head and that’s a lot of …

That’s What We Do

I have been working for our agency for 28 years. I started part time and worked my way to Director in 6 years. We are a very small county, everyone knows everyone else so almost each call has the possibility of involving someone you know, or someone you love. I …

Something More

September 11 2001, I sat and watched as our world changed as well as my view of the world, the blinders were off. The naïve idea that I was in control of my life and that I could protect and shelter my children from evil was shattered. I was 19 …

Baby not Breathing

It was 0715 on my last night shift right before I was getting off at 0730 of my last shift for 4 days. 911 line rang and I answer to hear a mother that told me her baby was not breathing so I began the EMD Program and began asking …

That Moment…

January 5, 2016, started out like any other day shift. Day was busy with calls coming in asking for every division within the department except for Dispatch. Detectives were running in and out of the comms center needing suspects and victims ran. Detention would call asking about warrants and inquiries …

Code Blue

I talked to you while you were home alone having a heart attack and couldn’t breathe. You quit talking to me before the paramedics arrived. I stayed on the line in case you had just walked away, but when the firemen arrived on scene I heard them come in and …

Goodbye my friend

I was on duty when a call came in from a tower that was not in our jurisdiction. I answered the phone and a male said he wanted to report someone dead in their vehicle. I asked for the address where the vehicle was located and he gave me an …

Saving a Life

This occurred more than a decade ago. I received a call from a frightened, distraught woman. She purchased a pair of shoes that he husband disapproved of, either because she was not allowed to spend money or buy anything without being with him. He had beaten her with the shoes …

Keep Going

My name is Melissa and I am proud to say that I have served in Public Safety for 22 years. Some good times and some very hard times. Comparing the present to the past there have been so many changes and yes we know how some feel about changes. UGG! …

The Dispatcher’s Burden

I started my career as a 911 dispatcher my freshman year of college in 2010. At the time it was just a way for me to make a living but turned into more than I could imagine. It was a smaller campus than most due to the fact that it …

My Communications Officers Are Amazing People

I have been a communications officer for almost 12 years. I began at a local sheriff’s office and then transferred over to the State Patrol in 2007. I was promoted in 2014 to Communications Supervisor. I love dispatching. I love when the officers get home safe at night. I care …

Just Today

So many of the stories over the years you think you will remember, just seem to blend into each other because what we do is just a day at work. We only dispatch LE so we don’t get the difficult medical calls but we do listen to radio traffic from …

I Just Like Your Voice

It was a mid-December evening, around dinner time, when I answered a 911 call. Never knowing what’s going to be on the other end of the line when answering can be stressful at times – an in-progress domestic or assault, a car accident with injuries, a successful suicide – or …