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2017

Tell Us Your Story

In our minds, people can never hear enough about the heroic and everyday things you do. So we’re asking you again to submit your stories during the lead-up to NPSTW 2018. Tell us what means the most to you about being a telecommunicator. Tell us about a day you can’t …

From Streamers to Stress

NPSTW 2017 started out as an agency wide celebration and recognition of Suffield’s three (3) full-time and two (2) part-time Public Safety …

Makeover

Among other things, the best thing that our administration did was a surprise makeover of our break room. They brought in a …

Cookout for Communications!

In recognition of National Public Safety Communications Week, the OCSO gathered donations from deputies and friends to fund a cook out for …

Theme Days for the Week

My dispatchers got together and picked 7 differently themed days. So far we have had superhero day, sports team day, 80’s day …

This.Is.Dispatch.

This.Is.Dispatch Dare to listen in to experience a day in the life of a 9-1-1 dispatcher. You never know what's waiting for …

Fairfax County Thank You

Public safety personnel from our Police Department, Sheriff’s Office and Fire and Rescue Department take a moment to say thanks to the …

New Year’s Eve

Many years ago I was working the 3pm to 11pm shift on December 31st. I got a call around 11 pm from a …

PSTs Honored, Recognized in the News

In the weeks leading up and beginning this week, many local and national newspapers have published stories about NPSTW. Some have recognized individuals, …

Lost Boy

I started my career in 1978, working for the Casper, WY, Police Department. I hadn’t been there long when I took a …

Each Call Could Mean a Life

Many years ago I started this journey, a journey to become an underappreciated seldom seen very important part of emergency services. I …

The Reason

I grew up in a small town (Ionia) near here. I watched Emergency on TV when I was young, but never thought …

A Message From APCO’s President

This past year has shown a light on public safety telecommunicators. In September, APCO initiated a campaign to ensure that the federal …

9-1-1 — Vital and Complex

I started my career with the Jacksonville Sheriff’s Office in 1993 as an emergency communications officer. I worked my way through call …

Let’s Have Some Fun

NTW is one of my favorite weeks of the year. I have been organizing NTW for a few years now. Our Assistant …

We Are The Ones in 9-1-1

See the Austin Police Department’s Facebook, Instagram and Twitter sites for a recruiting project we are working on. We just started a …

The Last Voice

When you work with a group of officers, especially if you tend to take the same shift rotation after rotation, you become …

How Are You Celebrating?

Proclamations, theme weeks, no-uniform days, cook-offs … there are so many ways to make the week special. Use the form below or add …

Officer Needs Assistance

It was not “my officer” but his cries for help pierced my soul just the same. “I have been shot!” are four …

Helping Hand

I began my life venture on the private side of Public Safety for a gated community. We were sworn officer, first responder, …

It Was Good to Know You

Early in my career, probably in 2004 or so I received a call from a man who lived in one of our …

Team Work

At approximately 1300 on June 7, 2016 we received a phone call from a very distressed young man who, along with two …

I Know My True North

I know my true North. We all have our own. The moral compass inside where our integrity pulls the needle to your …

Thunderbird Down

On June 2, 2016 the U.S. Air Force Academy was hosting the U.S. President for the 2016 commencement exercise and the Air …

Two Year Old Having a Seizure

I was working day shift on Thursday August 4, 2016 at the Call Taker position for the Wood County Central Communications Center …

Suicidal Victim Gets Help

On December 20, 2016 at 10:15 a.m., Dispatcher Catie Guzman was on duty in the Communications Center for the University at Buffalo …

Guardian of the County

I have had the pleasure of being a 911 dispatcher for police, fire and rescue for a little over ten years. I …

The Communications Family

What means the most to me about being a Telecommunicator? I have thought and pondered this question since it was first posted, …

That’s What We Do

I have been working for our agency for 28 years. I started part time and worked my way to Director in 6 …

Something More

September 11 2001, I sat and watched as our world changed as well as my view of the world, the blinders were …

Baby not Breathing

It was 0715 on my last night shift right before I was getting off at 0730 of my last shift for 4 …

That Moment…

January 5, 2016, started out like any other day shift. Day was busy with calls coming in asking for every division within …

Code Blue

I talked to you while you were home alone having a heart attack and couldn’t breathe. You quit talking to me before …

Goodbye my friend

I was on duty when a call came in from a tower that was not in our jurisdiction. I answered the phone …

Saving a Life

This occurred more than a decade ago. I received a call from a frightened, distraught woman. She purchased a pair of shoes …

Keep Going

My name is Melissa and I am proud to say that I have served in Public Safety for 22 years. Some good …

The Dispatcher’s Burden

I started my career as a 911 dispatcher my freshman year of college in 2010. At the time it was just a …

Just Today

So many of the stories over the years you think you will remember, just seem to blend into each other because what …

I Just Like Your Voice

It was a mid-December evening, around dinner time, when I answered a 911 call. Never knowing what’s going to be on the …