Thunderbird Down

On June 2, 2016 the U.S. Air Force Academy was hosting the U.S. President for the 2016 commencement exercise and the Air …

Two Year Old Having a Seizure

I was working day shift on Thursday August 4, 2016 at the Call Taker position for the Wood County Central Communications Center …

Suicidal Victim Gets Help

On December 20, 2016 at 10:15 a.m., Dispatcher Catie Guzman was on duty in the Communications Center for the University at Buffalo …

Guardian of the County

I have had the pleasure of being a 911 dispatcher for police, fire and rescue for a little over ten years. I …

The Communications Family

What means the most to me about being a Telecommunicator? I have thought and pondered this question since it was first posted, …

That’s What We Do

I have been working for our agency for 28 years. I started part time and worked my way to Director in 6 …

Something More

September 11 2001, I sat and watched as our world changed as well as my view of the world, the blinders were …

Baby not Breathing

It was 0715 on my last night shift right before I was getting off at 0730 of my last shift for 4 …

That Moment…

January 5, 2016, started out like any other day shift. Day was busy with calls coming in asking for every division within …

Code Blue

I talked to you while you were home alone having a heart attack and couldn’t breathe. You quit talking to me before …

Goodbye my friend

I was on duty when a call came in from a tower that was not in our jurisdiction. I answered the phone …

Saving a Life

This occurred more than a decade ago. I received a call from a frightened, distraught woman. She purchased a pair of shoes …

Keep Going

My name is Melissa and I am proud to say that I have served in Public Safety for 22 years. Some good …

The Dispatcher’s Burden

I started my career as a 911 dispatcher my freshman year of college in 2010. At the time it was just a …

Just Today

So many of the stories over the years you think you will remember, just seem to blend into each other because what …

I Just Like Your Voice

It was a mid-December evening, around dinner time, when I answered a 911 call. Never knowing what’s going to be on the …

Tell Us Your Story

Last year, we asked you to share your stories about being a public safety telecommunicator on this site. Later, we asked you …