How Do You Reward Your Staff?

Every PSAP has its way of recognizing good work – awards, gifts, celebrations. Share your ideas and efforts with other comm centers …

Tell Us Your Story

In our minds, people can never hear enough about the heroic and everyday things you do. So we’re asking you to submit …

From Streamers to Stress

NPSTW 2017 started out as an agency wide celebration and recognition of Suffield’s three (3) full-time and two (2) part-time Public Safety …

Makeover

Among other things, the best thing that our administration did was a surprise makeover of our break room. They brought in a …

Cookout for Communications!

In recognition of National Public Safety Communications Week, the OCSO gathered donations from deputies and friends to fund a cook out for …

Theme Days for the Week

My dispatchers got together and picked 7 differently themed days. So far we have had superhero day, sports team day, 80’s day …

This.Is.Dispatch.

This.Is.Dispatch Dare to listen in to experience a day in the life of a 9-1-1 dispatcher. You never know what's waiting for …

Fairfax County Thank You

Public safety personnel from our Police Department, Sheriff’s Office and Fire and Rescue Department take a moment to say thanks to the …

New Year’s Eve

Many years ago I was working the 3pm to 11pm shift on December 31st. I got a call around 11 pm from a …

PSTs Honored, Recognized in the News

In the weeks leading up and beginning this week, many local and national newspapers have published stories about NPSTW. Some have recognized individuals, …

Lost Boy

I started my career in 1978, working for the Casper, WY, Police Department. I hadn’t been there long when I took a …

Each Call Could Mean a Life

Many years ago I started this journey, a journey to become an underappreciated seldom seen very important part of emergency services. I …

The Reason

I grew up in a small town (Ionia) near here. I watched Emergency on TV when I was young, but never thought …

A Message From APCO’s President

This past year has shown a light on public safety telecommunicators. In September, APCO initiated a campaign to ensure that the federal …

9-1-1 — Vital and Complex

I started my career with the Jacksonville Sheriff’s Office in 1993 as an emergency communications officer. I worked my way through call …

Let’s Have Some Fun

NTW is one of my favorite weeks of the year. I have been organizing NTW for a few years now. Our Assistant …

We Are The Ones in 9-1-1

See the Austin Police Department’s Facebook, Instagram and Twitter sites for a recruiting project we are working on. We just started a …

The Last Voice

When you work with a group of officers, especially if you tend to take the same shift rotation after rotation, you become …