The Breakfast Club
I think we are like the breakfast club, because we work with different departments and different teams, and like in the breakfast club we all have to work together in different ways in order to …
Emergencybusters
In the heart of Houlton, Maine, lies the Houlton Regional Communication Center, a 9-1-1 dispatch hub known for its quirky team of dispatchers. This tight-knit group of misfits may not wear proton packs, but they …
Westcom’s Christmas Vacation
It’s Christmas time and Westcom is preparing for the easiest season yet! However, things never run smoothly for Westcom and its telecommunicators. Westcom’s good luck quickly runs out as they are hounded with difficult callers …
“Dude, Where’s My Call?”
Synopsis: In the quirky realm of Bossier Parish, a law enforcement dispatch center faces an absurd and chaotic challenge – constant calls from alarm monitoring centers and relentless prank callers. Welcome to the darkly humorous …
Dial Tone Diaries
In the bustling metropolis of Red Deer, the emergency personnel is on the frontline, battling against the chaos and unpredictability of the city’s emergencies. At the heart of this controlled chaos is the Red Deer …
Guardians of the Dispatch
Picture this – right in the heart of our bustling city, a remarkable group of dispatchers transforms into the “Dispatch Heroes.” Led by the quick-witted and sharp Lead Dispatcher Emma, these communication champs are on …
Fear and Loathing at the APCO Conference
An oddball dispatcher and their associate attend the APCO conference in Las Vegas at the Circus Circus. Fighting a cold, the dispatcher takes an excessive amount of cough medicine to try and attend the conference. …
Echoes of the Siren: Dispatch
In the heart of a bustling city lies the nerve center of emergency response: the 911 communications center. Here, a diverse team of dedicated operators, dispatchers, and supervisors work tirelessly around the clock to answer …
Big Trouble in Little Charlottesville
Ole Jim “Hurtin” Burton pulls his dust-covered Peterbilt into the Downtown Metered Lot deep in the late-September night. He’s been hauling a load all the way from Oxnard and all he has left is a …
“Mission: Possible”
Picture this: The scene is set, the lights are dimmed down low in the Emergency Communications Center. Along with a faint hum of the computers, always powered, always doing their job, comes a distinct murmur …
What’s Your ECC’s Movie?
Sometimes, all you know about a movie ahead of time are the names and plot summaries of the films and maybe the actors. You might not know what is to come until you go into …
A Message From APCO’s President
The second full week of April is set aside as a time to express our thanks and appreciation for public safety telecommunicators around the country. For those of us called to public service, being acknowledged …
TCSO Dispatchers
We are one of the largest counties in the state and field thousands and thousands of calls for service per year. Our dispatchers are constantly on top of where their troops are and their well …
Who’s Your Sidekick or Super Team?
Most superheroes don’t have to go it alone. Some have a sidekick. Batman and Robin. The Lone Ranger and Tonto. Snoopy and Woodstock. Or maybe they are part of a super team like the Fantastic …
The Calm Voice in the Dark
On Wednesday, April 13, 2022, Western Region 911 Emergency Center celebrated the National Public Safety Telecommunicator Week (NPSTW), which is held annually during the second week of April, to honor the emergency center’s staff for …
Wonder Woman
Supervisor Tina Johnson is not only amazing and wonderful person. Tina is literally Wonder Woman Even though Tina is assigned as night shift dog-watch supervisor, with all her experience, she wears many hats in this …
Active Bees
Here at Adams County E911 Dispatch Center we take our job to the max. We go over and beyond with each call to ensure we are getting all the help that the callers need. We …
A Message from APCO’s President
You are a hero behind the headset. Regardless of your tenure in this industry, you’ve made a difference in someone’s life. Every time you look in the mirror, please reflect and remember that. Annually, during …
Telecommunicators, Activate Superpowers
Last year for National Public Safety Telecommunicators Week, we asked you to name your superheroes. Since we agreed you are ALL superheroes, we want to know this year what makes you that way – we’re …
How Are You Celebrating?
It’s that time of year again! Use the form below or add a comment to tell us how you celebrate NPSTW.
A Message from APCO’s President
Each year, we take some time to say thank you to our true first, first responders with National Public Safety Telecommunicators Week. This week is all about YOU! Emergency Communications Centers (ECC’s) around the world …
Our Team Means The World to Us!
This year we are using a global theme to express our appreciation for the amazing work the team at Yolo 911 does! We plan for themed days with foods, contests, prizes and activities.
A Message From APCO’s President
As we begin this week of April 12-18, designated as a time to celebrate our national public safety telecommunicators, on behalf of the Executive Committee, I want to say THANK YOU for the job you …
NPSTW 2020 Contest Paused;
Support & Recognition Continue
In light of the gravity of the COVID-19 virus situation and the additional work and stress that will fall on our members and others in the public safety community, we are pausing our NPSTW contest. When we re-open it in the future, all stories already posted in the 2020 contest, as well as their “likes” will be maintained.
NTW 2019
We had a week-long celebration of NTW, each day had a different theme. The Division raffled at 65″ television to raise funds for the week’s events. Patrol provided food. The NTW Committee created 2019 …
