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Congratulations to Our NPSTW 2023 Contest Winners!

Thank you to all who participated in the NPSTW 2023 contest “Who Is Your Sidekick or Super Team?”  We loved reading so many compelling stories from our favorite superheroes. All of the entries demonstrated the …

TEAM UM, ASSEMBLE!

What does a team of superheroes look like? Walk into the University Of Miami’s Public Safety Communications Command Center on any given day to find out. Slyly disguising themselves behind neatly pressed Class A shirts …

Super Team Performance

On Friday, April 22, 2022 at 3:20 in the afternoon, the Office of Unified Communications received 299 calls within minutes from teachers, students, parents, and those passing by reporting a shooting incident at the Edmund …

There can be only 3

Have you ever had to run a 24/7 operation with only 3 people, well I have. Our agency was hit hard when COVID hit and we lost our main supervisor. I had to take his …

Caroline Hodgson

Caroline was my first training officer and then my partner when released. She has had my back since day 1 and pushed me to be the telecommunicator that I am now. She also played a …

Strange Rangers

Hello to all the dispatch community, I just want to acknowledge the best sidekicks ever, Trish and Jaclyn, who have dispatched solo for 2 years at Mount Rainier National Park. Rachel and I just started …

“The Rolling Phones”

Our 4.5-person day-shift team (3 full timers, 1 almost out of training, and 1 O.G. ((Old Gal in someone’s words)) “retired” and works more hrs. than most 😊) is beyond FANTASTIC and we work together …

Pueblo County Sheriff’s Office Comm Center FAMILY

We are truly family here in pueblo at the Sheriff’s office. Starting with the backbone our amazing comm center manager Shawna Clementi, she is the best manager to work under no questions asked. She cares …

A Message From APCO’s President

The second full week of April is set aside as a time to express our thanks and appreciation for public safety telecommunicators around the country. For those of us called to public service, being acknowledged …

TCSO Dispatchers

We are one of the largest counties in the state and field thousands and thousands of calls for service per year. Our dispatchers are constantly on top of where their troops are and their well …

The Five Musketeers

As each year passes, Dispatch Centers everywhere continue to face a plethora of challenges including staff shortages. Our center is one of them. Throughout it all, my team has risen to every occasion! Not only …

My Why

I have been doing this job for 23 years and even though I absolutely love it, the reason why I have stayed it in for so long is because of the people by my side. …

A-Team

My partner and I kill it every shift. She’s my best friend and awesome partner! We have over 37 years of experience between us with her carrying the heavy load of 28 years and thankfully …

Ope, scooch on over.. It’s St. Charles City PD!

St. Charles City Police Department Dispatch is the most super of super teams! Since being understaffed and over-worked, this team has dispatched for approximately 118 officers, jail staff, park rangers and animal control through the …

TCO

I love my crew I work with, they are not afraid to jump in and help you when you need help and they will check on you if you take a bad and they know …

Leon County’s Superstar

Communications Training Officer [CTO] Marilyn Brawer is the radio dispatcher who I would trust with my life. She consistently exceeds expectations. CTO Brawer works every call as if it’s the only one going on at …

Emergency Medical Dispatcher

My night shifters squad always has my back! We can always read each other like a book and know when someone is in need of help. We are all willing to step up to the …

The Magnificent Seven

Our job is definitely not easy and can be extremely stressful, but knowing I have the BEST team behind me makes working shift so much easier.  If anyone had told me 18 years ago that …

Thing 1 & Thing 2

Bethany & Stephanie are 2 peas in a pod. They both began their careers in emergency dispatching at a Marine Corps Air Station in Japan. They quickly became the “A-team,”although a giggle jar had to …

Workplace!! A Mid-shift full of (side) Kicks!

While working midnight shifts can be exhausting, dead of the night boring and often times a real challenge to fake out the circadian clock, we have a terrific group of people who use humor, laughter …

I do it for and because of her…

After 20 years in the real estate business, I had no idea what I wanted to do… staying home was boring since the kids went to school. I knew I wanted to something I liked, …

Granny 911

We’ve heard it all before–screaming, cursing, background noises, and sometimes deafening silence–but one of our callers inadvertently gave a nickname that we cannot forget. Carol Easley began as a trainee in 2014. She took the …