CPE changed my life and renewed my passion for communication. In September, I accepted a position as the Operations Manager at Covington-Newton County 911. I’m honored to work with great people who have a lot of passion for their community and the 911 Center.
While working to integrate some needed upgrades to a few of our systems this year, we are reviewing and rewriting our policies and going over every detail of the systems upgrades with a fine-tooth comb.
Between July 2019 and January 2020 we have had to deal with the unexpected deaths of two of our staff and worked a line of duty death of one of our police officers.
This past year was filled with projects, the most involved one being the acquisition of a new 911 phone system and the formation of a 911 network with our neighbor to the west.
For NPSTW 2020, we are again offering to “buy you lunch” but this year, recognizing the vast difference in comm center sizes, there will be two prizes.
The Association of Public-Safety Communications Officials (APCO) International announced today that St. Louis County Police Bureau of Communications is the winner of APCO’s National Public Safety Telecommunicators Week (NPSTW) 2019 contest, in which emergency communications …
We had a week-long celebration of NTW, each day had a different theme. The Division raffled at 65″ television to raise funds for the week’s events. Patrol provided food. The NTW Committee created 2019 …
Today we had a special guest of honor who was given a 911 life saving award, David Lee Molsey III, age three, who, on December 31st 2018, made a call to the Wood/Wirt County 911 …
On August 18, 2017, Harford County, Md. was being inundated with severe lightning storms. One of our evening shift calltakers was taking a 911 call when they felt a shock through their headset, causing her …
In honor of National Public Safety Telecommunicators Week, the City of Chicago Office of Emergency Management and Communications (OEMC) is implementing a week-long plan to acknowledge our amazing 911 call takers and dispatchers. The plan …
Over the past few years all of our Dispatchers have completed Crisis Intervention Team training for dispatchers.
How many localities can say they started a pursuit with a military tanker?
I would like to congratulate my coworkers for always giving 110%.
We love our jobs and our dispatcher family. We love to help our deputies and the citizens of our county …
This week we celebrate not only National Telecommunicators Week, but also the life of Police Dispatcher Margie Garcia whom we tragically lost on April 13, 2019, as the result of a motor vehicle accident.
No matter what has happened, who’s aggravated at who, or what’s warming up in the microwave the instant something happens that is not a “normal” sounding call we all hunker down.
We are a recently consolidated center in Montgomery County, Virginia. We dispatch 4 law enforcement agencies and 11 fire and rescue agencies.
Our main center was damaged In Hurricane Florence. My team has adjusted to working in a much smaller space and we still handle emergency calls with professionalism.
First – thank you ALL, a tremendous collaboration of absolutely amazing people, in all parts. You are your community’s unsung heroes.
Everyone within this agency is a critical link in the emergency lifeline to providing a service to the community we serve.
Lorain County 911 dispatchers work tirelessly to provide quality service to the citizens of Lorain County.
The week of April 14-20, 2019 is a week to celebrate YOU and all that you accomplish each and every day. It is a great time to honor and praise the amazing “service above self” …
Our team of professional dispatchers have worked so hard over the past few years to collaboratively overcome immense technological and administrative change.
When it rains it pours over in Pensacola and OUR Crew GETS IT DONE !!
Our center has a lot of skilled dispatchers that help the troopers and public in 23 different counties in middle Tennessee.
We operate one dispatcher per shift. There are times when I don’t think three dispatchers would be enough to handle the madness that’s going on.
After receiving 7.5 inches of rain within three hours, a flash flooding event occurred causing an influx of emergency calls to Frederick County Emergency Communications Center.
Our team is comprised of a top notch group of selfless and knowledgeable individuals who continuously go above and beyond each and every day.
West Chester is calling attention to its amazing staff of emergency dispatchers who answer the call day in and day out to keep all of us safe.
All of a sudden your worst nightmare unfolds right before your eyes, one of your dispatcher is suddenly very ill and it’s unknown what’s really wrong with her.
I have never been challenged and stretched so much until I trained for this job.
This is one of many examples demonstrating how well our team works together in heightened situations, and therefore makes us great.
We are the voices in the dark, the calm in the storm, the moment of hope in a dire situation.
From the moment the initial call came in the team was in all hands on deck mode, and they remained in constant motion throughout the incident.
I have some hard working personnel, who go unrecognized by the public for the mission they fulfill every day.
At the end of the day of assisting the public in their time of need, we come together as a family to help each other in our time of need. Plus who doesn’t love Chole (future therapy dog)
We all consider this a career vs. “just a job”.
We are celebrating National Telecommunicators Week as “Through the Decades”! This week we will go through the 1940’s-2000’s with games and activities that are era themed. Each day they can dress up as the era …
This is a small, but versatile, group that is adept at handling any emergency, big or small, simple or complex.
“Small but Mighty” This is how I would describe the team I work with.
This past November, the entire nation watched as our department fought the deadliest wildland fire in California history.
They dispatch on the police radio, fire radio, and send EMS all while still answering the phone calls that come in AND taking bonds for the prisoners for our full service jail.
Our radio room is made up of a phenomenal group of people. The experience that we have ranges anywhere from 30 years all the way down to the very first time dispatching.
While our department may not be large, we are a very tight-knit group that is more of a family than co-workers.
Our shift works like an amazing team all the time but when things hit the fan we come together and work as one well oiled machine! We are the NEW golden girls!
Everyone in the Comm Center knows the importance that seconds can save lives therefore we have the best stats in the county.
We would be overjoyed if you vote for us to keep us happy and well-fed. We also promise to provide Officer Yago (pictured here) with a belly rub for each like our agency gets.
Hurricane Michael came ashore a few miles from our city. It took me three days to return to work after the storm. I arrived to find them working on backup radios. No CAD and no A/C and little sleep.
The average person will not be able to handle this job – it takes a strong-minded dedicated and heartfelt person to do this job.
We live and work in paradise, and with that comes its own challenges in the form of brush fires, land and sea rescues and a variety of rural and unique situations that we respond to
Oldham County (KY) Central Dispatch/911 Center is the sole dispatching center for all responses in a suburb county of Louisville.
Together, we have handled winter storms that have caused state of emergencies, tornado, delivered babies, and numerous officer involved shootings.
From staffing changes, to consolidation, to technology enhancements (radio system, CAD and soon phones), they buckle down and get the job done.
Our center is very unique, as it is located in a University setting. We have an average daily population of over 80,000 on our Twin Cities campus alone, which would make us the 6th largest …
During the peak of the hurricane our center received quadruple the amount of calls than we do on a “normal” day. Every single person at the center had to put their personal lives on hold
Our job is truly one of the most demanding, stressful, thankless positions there is in a police department. And most of us make it look effortless.
People don’t call us to tell us about their wonderful day. They don’t call us to tell us that they love the police. We don’t hear about someone’s great day. We hear their worst.
Every dispatcher I have worked around handles every call as if it was someone dear to them, motivated to assist any situation that is on the other end of the phone.
Over a 437 square mile area, there are 89 officers that help keep roughly 180,000 students and 22,000 staff members safe during a normal school day.
Most people, if butchering Queen’s Bohemian Rhapsody so poorly the karaoke mic gets shut off, would hang their heads and exit stage left.
The chilling fear I sensed in my callers’ voices was nothing short of numbing. It is not until we get a call like this that we fully appreciate the significance of our extensive training.
We’re a small center in North Idaho and have a great little dedicated group of dispatchers that have been through some really horrible incidents, as do most in this field.
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