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Who’s Your Superhero?

Kathrine Little

She values customer service above all else; no matter how difficult or challenging a call might be, she is absolutely unflappable.


This crew has adapted and learned to leaned on one another to become stronger than ever.

The Remarkable Cheryl Pelletier

A year ago, Cheryl Pelletier was promoted and took control of the Communications Center as its new manager. At that moment, there was a quick and deliberate turn to better times.

Undercover Heroes

We are the undercover heroes because no one sees us, no one knows our names, what we look like, etc. T

Dina Volkman

Through all types of calls whether serious or mundane Dina is the consummate professional.

Mike the GOAT

One of the greatest dispatchers who cares about his officers.

Mike Ratterre

Cares about all his officers on shift, always works above and beyond.

Kathy DeGracia

Her dedication, pride, and passion for this career and her officers is unmatched. This is her calling and she is an asset to her departments!

It Took Only One

My hat goes off to this dispatcher and much respect for what she accomplishes.

Kim Wingate

That day I learned what a HERO is. Even though I lost my father that day I still look at her for being strong and stepping up and doing what we do in our profession

Not all heroes wear capes

Danielle loves to help people and get them the help needed in any emergency they might find themselves in.

Too Hip Too Cool

There is no limit when you are rocking with Shift 1. They are too hip and too cool to allow the stressful calls get to them today. 

Queen Anne’s County 911 Our Heroes

They dedicate their career to being the first voice that someone hears when they are having an emergency, the most important voice that many will never see.

Dispatch Strong

“Fate whispered to the dispatcher, ‘ You cannot withstand the storm.’ The dispatcher whispered back, ‘I am the storm.”

Maria King

She recently led the charge to implement text to 9-1-1 service in SD, a big accomplishment!

She’s got the POWER

She spent countless hours over the next few months revamping the entire training program and getting us where we need to be.

La Tina Johnson

She is a straight shooter when something should be fixed and when we are doing great.


Throughout the various facets of his life, he exudes what it means to be a Superhero and when an emergency call “rings”, Jeffrey Eaddy stands ready to answer and dispatch the call

LVSO Telecommunications Team

We’ve faced staffing challenges and changes, shift changes, new procedures, severe weather, and COVID-19.  Through all of the chaos this team has come out fighting. 

Franklin “Big Cat” Chatman

Frankln Chatman is a Telecommunicator I, who exemplifies the words inspiring and influential within our communication center. 

Jan King

She is not just my HERO she is the WHOLE centers HERO and everyone that has the pleasure of meeting her. 


My Team of superheroes are my role models. They consistently inspire and motivate each other to do better than they did yesterday.

Our Center

Our team hit it out of the ballpark last year and I can not begin to tell you how proud I am to call them my co-workers.

Best Dispatchers Ever!

But above their individual and collective excellence as public safety dispatchers, every one of them are wonderful people.

My Hero: Courtney Kirkland

She has a passion for her work that shines through in those moments where it matters, those moments that our officers depend on us for vital information, quick thinking and using good judgement.

Ashley Marie

Ashley always goes above and beyond her normal dispatcher duties. She comes to work eager to work and is always willing to help.

Forever a Superhero

Mr. Quiroga is compassionate, a hard worker, and knowledgeable and always ready to lend a hand to anyone in need. 

Puts the Super in Supervisor

I am thankful for David’s experience everyday. He has helped me become a better call-talker for the public and the police officers!

Monica Garcia

Not only did she prepare me for this job, but she also gave me the strength and courage to believe in myself and become a great asset for the public and the city of San Antonio.

To Infinity and Beyond!!!!

Denise has been described as an octopus on steroids. She is a bright and shining star at our second home and definitely wears her cape well.

ECO of the Year Melanie Givens

From COVID-19 to civil unrest within the City of Richmond, Emergency Communications Officer Melanie Givens has remained committed to being an influential leader within rva911

Melissa Pimentel

A dispatcher beyond her tenure, she is someone who sets the standard even for senior dispatchers.